Systems Operations Manager

Job Title: Systems Operations Manager
Department: Information Technology Services
FLSA: Exempt 
Location: Remote, Philadelphia, Suwanee, Moultrie

Position Summary
The Systems Operations Manager reports to the Director of ITS Infrastructure and is responsible for overseeing the day-to-day operations, maintenance, and performance of the organization’s IT systems and infrastructure.  This includes PCOM’s on-premise servers and storage, as well as the cloud environment.  This role ensures system availability, reliability, and security while leading a team of IT professionals to support business objectives.  Additionally, they work closely with the CIO, CISO, and Director of IT Infrastructure to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization. The Systems Operations Manager collaborates cross-functionally with other ITS work units and Information Security to align IT operations with organizational objectives, implement best practices, and enhance operational efficiency.

ESSENTIAL SUTIES AND RESPONSIBLITIES
 Strategy & Planning
• Lead IT Systems Operational planning and projects, and organize the allocation of IT Systems Operations work-unit resources.
• Work with stakeholders to define business and systems requirements for new technology implementations.
• Ensure the efficient utilization of Systems Operation resources, including personnel and equipment, across the organization.
• Oversee all reports and documentation related to Systems Operations.
• Develop upgrade schedules for servers and network storage equipment.
• Assist the CIO and Director of ITS Infrastructure with developing a budget plan for any equipment, services, or solutions maintained by the Systems Operations work unit. 
• Assist the Chief Information Security Officer in any security initiatives that require Systems Operations involvement.

Acquisition & Deployment
• Manage the deployment, monitoring, maintenance, development, upgrade, and support of IT systems, including data centers, servers, network operating systems, network storage, and associated hardware.
• Develop business case justifications and cost/benefit analyses for IT spending and initiatives.
• Approve the purchase of equipment and supplies in order to meet the operational requirements of the business.
• Analyze existing operations and provide recommendations for enhancing and expanding the network infrastructure and IT systems.
• Conduct research and remain current with the latest technologies and solutions in support of procurement efforts.
• Develop requests for proposals.

Operational Management
• Ensure PCOM’s Disaster Recovery site is operational, the data is current, and annual tests are conducted.
• Oversee management of PCOM’s email, Active Directory, DNS, and Windows Server environments.
• Oversee the administration of PCOM’s cloud storage and identity management solutions.
• Supervise the administration of PCOM’s Windows Server environment.
• Oversee PCOM’s Identity and Access Management solution.
• Manage operations staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.
• Oversee the maintenance of server certificates.
• Ensure PCOM’s server patch management system is operational, and monthly patch maintenance is completed.
• Ensure PCOM’s data loss prevention solution is operational at all times and that alerts are addressed in a timely manner.
• Establish and maintain regular written and in-person/virtual communications with ITS Leadership regarding pertinent IT activities.
• Oversee Systems Operations-related projects.
• Participate in the Systems Operations on-call telephone rotation and be available to respond to systems outages that require the attention of the Systems Operations team.

POSITION REQUIREMENTS
Education
Bachelor's degree in the field of Information Technology/Systems

Experience
Five years of related work experience.

Certifications or relevant hands-on experience (all recommended)
• VMware Certified Professional
• Microsoft Windows Server
• AWS certification
• Google Workspace Administrator
• NetApp Certified Data Administrator
• Information Security

Location
• Fully remote
• Any campus
o Would need to travel to campus as needed for meetings or hands-on work in the data center.