What are the responsibilities and job description for the Coordinator I position at PCNA?
Who are we?
Polyconcept North America (PCNA) is the industry’s biggest and most diverse offering of promotional products and decoration services. Our employees are spread across six locations.
What we offer you
- Full healthcare and benefits! The health and wellness of our employees is important to us, that’s why we offer benefits including medical, vision, dental, short-term disability, and more!
- Flexible scheduling
- 401k Matching
- Generous Paid Time Off and Holidays
- PCNA Cares Share Fund – donating to teammates in times of need
Why you will make it your career
- We value our employee’s contributions in a collaborative and inclusive work environment
- Our culture encourages listening, understanding and a sense of empathy makes PCNA stronger
- As the industry leader for environmental responsibility, sustainability is the key to every decision we make
- We invest heavily in modernization, operating more efficiently with cutting edge digital technology
Our Values
- Delight Customers: Treat our customers the way you’d like to be treated.
- Think Team: Work together to get the job done. Be inclusive and collaborative.
- Own It: Be accountable. Embrace challenges as opportunities, roll up your sleeves and make it happen.
- Work Smart: Time is valuable. Focus on the things that can have the biggest impact on our business and customers. Be inquisitive and innovative
- Say It Like It Is: Be candid, honest and respectful. Offer constructive insights and welcome other’s input.
Our Businesses
Leed’s is the premier supplier of high-quality promotional products, with goods ranging from pens and drinkware to bags and mobile tech. Bullet is a leading supplier of low-price promotional products, offering deep inventory, reliable service and 24-hour turnaround. Trimark, a member of PCNA, is a leading developer and manufacturer of logo'd apparel for the Canadian and U.S. promotional industries. Trimark sells logo'd apparel across 6 different categories; Polos, T-Shirts and Tops, Woven Shirts, Knits and Fleece, Jackets, and Accessories, including Headwear. At JournalBooks, we believe in creative minds working together to create something truly unique in journals and planners. ETS has always sought to provide the very best in service, product selection, printing capabilities and competitive pricing, focused on drinkware, ETS offers a broad range of high quality drinkware categories. Spoke’s print-on-demand solutions and premium product assortment are standing by to help expand your inventory and fulfill your event and gifting needs!
The Position
This position is responsible for planning and organizing production activities in order to meet on-time delivery and productivity targets. The Coordinator ensures optimal use of resources (people and equipment) in order to meet customer ship dates, without sacrificing safety or quality.
Key Responsibilities
- Maintains quality in the department and provides feedback to employees in regards to quality
- Locates and understands all pertinent information on contracts, including order number, production and ship dates, shipping method, sales region, etc.
- Ensures timely communication with customers when orders do not ship as requested
- Updates department’s daily metrics and communicates to all stakeholders in order to make the necessary adjustments to achieve target goals and results
- Communicates ideas and information to the on duty Supervisor on a daily basis
- Works from the daily schedule and ensures that daily activity is properly prioritized
- Works with Managers and Supervisors to provide the required resources to handle the daily workload (Manpower Planning)
- Ensures that the proper documentation and packaging instructions are available in the department
- Provides training and support for production workers
- Maintains organization and cleanliness of the production floor
- Executes a good hand off with clear lines of communication with the next shift
- Has a good understanding of the flow of work on the production floor, from warehousing and unpacking, through production, to packing and shipping
- Communicates all information required by Supervisors and others to assure job quality and on-time delivery of goods to customers
- Constantly maintains a clean, safe and well-organized work area
- In addition to the above duties and responsibilities, the employee may be called upon by supervisors or management to work in other areas if necessary
- Performs other duties as assigned
Skills and Knowledge
- Must be able to read and interpret all information on production schedules and work orders – including decorating and shipping instructions
- Must be able to prioritize and track multiple workflows/orders
- Basic Excel, Word and Outlook skills
- Ability to handle multiple task and priorities
- Excellent organizational and problem solving skills
- Ability to work in a fast paced environment
- Detail oriented, self-starter, able to work independently
- Demonstrated ability to communicate, motivate, and gain respect of production employees
Performance Measurements
- Safety: OSHA recordable accidents and lost time due to accidents
- Quality: 1) RCMs; 2)Misprints (quantity and reasons)
- On time delivery: DNS (Did Not Ships); Early Notifications
Minimum Qualifications
- Minimum 1 year experience in Production Department
- High School or equivalent
- Must be able to lift up to 40 pounds; must be able to operate pallet jacks and dollies.
- Bi-lingual skills (English/Spanish)
Together we inspire pride
We want our team members to be proud of the essential work they do, our commitment to the sustainability, and the overall customer experience. We are a culture that will invest heavily in our people, our company and in state-of-the-art technology to be at the forefront of innovation.
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PCNA is an equal opportunity employer. PCNA provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics, or any characteristic applicable under state, federal and local laws.