What are the responsibilities and job description for the Customer Service Agent position at PCMSI-Professional Communications Messaging Services Inc?
PCMSI (Erie, PA) is NOW HIRING FULL and PART TIME for ALL SHIFTS
*Starting Wage of $15.00/hr*
**Opportunity to earn an additional $1/hr Shift Pay for hours worked between 3pm-7am**
PCMSI values employees and provides paid training and excellent medical benefits along with vision, life, and dental insurance, a simple IRA savings plan, and paid vacation. PCMSI also offers competitive pay, yearly raises, opportunities for overtime pay, and growth within the company.
PCMSI is an expanding 24/7 answering service providing quality service to a variety of businesses. Basic job duties include answering calls promptly in a polite manner, closely following instructions, verifying all given information, and taking accurate messages using correct spelling and grammar. Ideal candidates must possess a positive attitude, willingness to learn, clear and polite speaking voice, and also be computer literate, reliable, and customer focused.
PCMSI partners with Medical Offices, Property Management Companies, Service Companies, Attorneys, Non-Profit Organizations, and many other Professional Services to offer Excellent Customer Service.
We are looking for friendly, reliable, team players with:
· 3 Professional References
· Strong work ethic
· High School Diploma or equivalent
· Reliable Transportation
· Type 30 WPM
· Computer literacy
· Polite and clear speaking voice
· Spelling and grammar skills
· Punctual and reliable
· Weekend and Holiday availability
We are open 24/7/365
1st Shift: 6am-2pm, 7am-3pm, 8am-4pm, 9am-5pm
Mid Shift: 10am-6pm, 11am-7pm, 12pm-8pm, 1pm-9pm, 2pm-10pm
2nd Shift: 3pm-11pm, 4pm-12am
3rd Shift: 11pm-7am
Job Types: Full-time, Part-time
Pay: $15.00 - $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Application Question(s):
- Are you able to work Holidays and Weekends?
Ability to Commute:
- Erie, PA 16507 (Required)
Work Location: In person
Salary : $15 - $16