What are the responsibilities and job description for the Continuous Improvement Manager position at PCI Pharma Services?
Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients.
We are PCI.
Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI.
Summary Of Objective
The Continuous Improvement Manager is a hands-on operational leader responsible for driving measurable performance improvements across manufacturing and business processes. This role requires a strong foundation in process engineering, data-driven problem solving, and Lean methodologies.
The ideal candidate combines deep technical process expertise with structured continuous improvement leadership to deliver sustainable gains in efficiency, quality, cost, and throughput.
This role works cross-functionally with Operations, Engineering, Quality, Supply Chain, and Maintenance to design, optimize, standardize, and control critical processes.
Essential Duties And Responsibilities
Required Qualifications
Equal Employment Opportunity (EEO) Statement
PCI Pharma Services is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
At PCI, Equity and Inclusion are at the core of our company’s purpose: Together, delivering life-changing therapies. We are committed to cultivating an inclusive workplace by holding ourselves accountable to the highest standards of understanding, fairness, respect, and equal opportunity – at every level. We envision a PCI community where everyone can belong and grow, and we strive to bring this vision to reality by continuously and intentionally assessing our people practices, policies and programs, marketing approach, and workplace culture.
We are PCI.
Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI.
Summary Of Objective
The Continuous Improvement Manager is a hands-on operational leader responsible for driving measurable performance improvements across manufacturing and business processes. This role requires a strong foundation in process engineering, data-driven problem solving, and Lean methodologies.
The ideal candidate combines deep technical process expertise with structured continuous improvement leadership to deliver sustainable gains in efficiency, quality, cost, and throughput.
This role works cross-functionally with Operations, Engineering, Quality, Supply Chain, and Maintenance to design, optimize, standardize, and control critical processes.
Essential Duties And Responsibilities
- Create in conjunction with the Global OPEX Director / Site Leader, the lean vision for the site and implement the Lean Maturity Index to establish an Operational Center of excellence.
- Facilitate and Coach A3 projects, cross functional kaizen events and multi practitioner teams to drive best practice in process improvement.
- Lead end-to-end process analysis, mapping, and redesign initiatives.
- Identify bottlenecks, constraints, and variability drivers in manufacturing and operational workflows.
- Develop and implement process control strategies to reduce waste and improve stability.
- Apply statistical analysis and data modeling to validate improvements.
- Optimize cycle time, yield, OEE, capacity utilization, and labor efficiency.
- Drive standard work creation and process documentation discipline.
- Lead Kaizen events, value stream mapping sessions, and root cause investigations.
- Deploy Lean, Six Sigma, and structured problem-solving methodologies (DMAIC, PDCA, A3).
- Establish KPIs and dashboards to track improvement initiatives.
- Build a continuous improvement roadmap aligned with business objectives.
- Mentor and coach supervisors, engineers, and frontline leaders in CI tools.
- Ensure sustainability of improvements through governance and audit systems.
- Analyze process data to identify trends, variability, and improvement opportunities.
- Develop financial justifications and ROI models for improvement initiatives.
- Track cost savings, productivity gains, and quality improvements.
- Present performance results to senior leadership.
- All other duties as assigned.
- Be able to travel 25-50% of the time
- Must be able to adapt quickly to shifting departmental and organization priorities.
- Excellent interpersonal skills with ability to be persistent and persuasive.
- Must be able to develop GMP complaint solutions while challenging existing systems and processes to meet project needs.
Required Qualifications
- Bachelor’s degree in industrial engineering, Mechanical Engineering, Chemical Engineering, or related field.
- Lean Six Sigma Black Belt Certification
- 7 years of experience in manufacturing, operations, or process engineering.
- 3 years leading continuous improvement initiatives.
- Strong hands-on experience with:
- Process mapping & value stream mapping
- Root cause analysis (A3, 5-Why, Fishbone)
- OEE and productivity improvement
- Proven track record of delivering measurable cost savings and efficiency gains.
- Experience implementing Lean manufacturing systems.
- Lean Six Sigma Master Black Belt certification.
- Experience in high-volume or complex manufacturing environments within Food industry, Aerospace, Pharmaceutical or other GMP industries.
- Experience with ERP/MES systems and data visualization tools.
- Project management certification (PMP a plus)
Equal Employment Opportunity (EEO) Statement
PCI Pharma Services is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
At PCI, Equity and Inclusion are at the core of our company’s purpose: Together, delivering life-changing therapies. We are committed to cultivating an inclusive workplace by holding ourselves accountable to the highest standards of understanding, fairness, respect, and equal opportunity – at every level. We envision a PCI community where everyone can belong and grow, and we strive to bring this vision to reality by continuously and intentionally assessing our people practices, policies and programs, marketing approach, and workplace culture.