Inside Sales Position

⭐ About Us

PCI Pest Control is a second-generation family company with over 25 years of delivering exceptional service to Thurston County and beyond. We are here to build a team that plays the game of business with excellence. We win together, grow together, and raise our families through the success we create as one team.

We Believe In

• Extreme Ownership
• Serving others first
• Giving our best every day
• Team over ego
• Creating an amazing experience for customers and employees
  
  

We are growing fast (two markets, strong recurring revenue), and we need a new sales rep in 2026 to help us build our growth engine.

This Inside Sales role is critical — you will be the first impression customers have of PCI and the engine behind our same-day service and fast-growth model.

About The Role

We are hiring a high-performing Inside Sales Representative who is energized by fast-paced phone work, warm leads, and helping customers solve real problems.

This is not cold-calling.

You will handle inbound leads, web inquiries, texts, chats, and outbound follow-up to convert interest into scheduled appointments and new customers.

The right person will thrive with structure, accountability, and a clear path to success.

What You’ll Do (Key Responsibilities)

Inbound Sales

• Answer inbound calls/texts/webforms within 5 minutes
• Convert inbound leads into evaluations or same-day starts
• Follow scripts, pricing, and service guidelines
  
  

Outbound Sales

• Work through follow-up sequences
• Re-engage warm leads and previous quotes
• Track follow-up progress inside CRM and call system
  
  

Scheduling & Coordination

• Book appointments for Evaluators & service team
• Fill gaps in the schedule to maximize daily capacity
• Communicate clearly with field teams
  
  

Customer Experience

• Provide consistent, friendly, professional communication
• Document all interactions accurately
• Support customers through every step of onboarding
  
  

⭐ Who You Are (Requirements)

Must Have

• 3 years of sales experience (preferably inside sales or call center)
• Strong verbal communication and phone presence
• Excellent typing speed & computer proficiency
• Experience in a service business (preferred: home services, HVAC, plumbing, pest, or similar)
• Competitive spirit with a team-first mindset
• Coachable, organized, reliable
  
  

Nice to Have

• Experience using call center systems or CRMs
• FieldRoutes, CTM, or other service-industry software
• Bilingual Spanish
• Strong writing & messaging skills
• Ability to stay calm under pressure
  
  

Compensation & Benefits

• $20–$24/hour DOE
• Commission up to $1,000/mo for closed sales
• Full medical, dental, vision
• Paid holidays & PTO
• 401(k) with match
• Annual company events, BBQs, and family gatherings
• Career growth opportunities within a growing company
• Ability to directly impact business success (fast feedback loop)
  
  

Our Core Values (We Hire, Fire, Review, Reward & Recognize by These)

• Do What's Right - We tell the truth, own our actions and of the right thing - even when it's hard
• One Team - No silos, no long wolves - we move as one.
• WOW Every Customer - We create an experience worth talking about
• Give Back - We give our time, talent and resources to build a better community
• Win the Game - We run the business with excellence because profit fuels opportunity, freedom & growth - for all of us
• Gotcha - We catch people doing the right things - because positivity is our superpower.
  
  

If these speak to you, you’ll love it here.

Apply Today

Join a thriving service team, be part of a high-performing culture, and help build something special in the PNW.