Parking Operations Manager

Duties and Responsibilities:

• Oversee the enforcement of parking regulations for both on-street and off-street parking operations.
• Oversee policies, procedures, and schedules to ensure effective parking enforcement operations.
• Monitors citations and enforcement activities to maintain compliance with legal standards and organizational goals.
• Collaborate with stakeholders to refine parking policies and address concerns.
• Analyzes data related to parking usage, violations, and enforcement trends to improve operations.
• Implements and Track KPI performance in Operations.
• Responds to public inquiries, complaints, and appeals related to parking enforcement.
• Uses data-driven insights to enhance operational efficiency and improve parking compliance.
• Evaluates and recommends upgrades to parking enforcement technology.
• Develops and implements procedures to streamline parking operations, improve facility utilization, and maintain cleanliness and safety
• Addresses employee concerns and maintains a positive, productive work environment.
• Oversee the training of staff on parking policies, daily duties, violation codes and creating citations.
• Prepares and analyzes activity reports for admin.
• Maintains and keeps vehicles in good working order.
• Oversees body cam and Samsara audits to ensure staff are providing great customer service, options and rates for customers
• Demonstrates professional communication skills with management, staff, vendors, and guests
• Delegates tasks to on-street/off-street managers.
• General knowledge of PARCS equipment in garage facilities.
• Maintain a basic understanding and the ability to troubleshoot Genetec LPR equipment and software, Samsara cams, and body cams.

• Create a positive work environment that boosts staff morale.
• Delegate coordination of reoccurring training workshops for Operational staff
• Collaborate with Upper Management to establish effective job recruiting platforms in the community (including Job Fairs)
• Manage incident and claim reporting and processing.
• Ensure operations adhere to policies and procedures.
• Manages operation memos and other operation documents.
• Uses Microsoft Word, Excel, Access, and PowerPoint applications.
• Uses Google Mail and Calendar applications.
• Participation in Local and National Parking Organizations (PAV, IPMI)
• Motivated to grow as a Parking Professional
• Knowledgeable of parking options, rules, and ordinances
• Uses reporting platforms to research, analyze, and evaluate data.

• Addresses and resolves guest and employee concerns.
• Ensures safe, secure, and well-maintained facilities that meet environmental, health, and security standards.
• Assist in the field with operations as needed for special events and busy weekends.
• Promotes a positive image of the City of Virginia Beach
• Work hours in excess to normal scheduled hours.
• Attending all management meetings.
• Attend all work functions (i.e., teambuilding exercises, lunches, event)