CCTV Operator and Dispatcher

Job description

PChange Protective Services is a leading Special Police a Security provider. With additional protective services reaching across 11 states. Honorably servicing residential, local government, commercial, retail & construction

Given the size of our Guard Force, PChange Protective Services- Public Safety Division, offers a wide span of assignments & jurisdictions within multiple states. We are looking for dedicated men & women as we rapidly expand to man our National Communications Center.

PChange Protective Services utilizes its strong relationships with neighboring local & federal law enforcement agencies to combat the mutual goal of decreasing the criminal element, preserving life, protecting assets owned and/or operated by the contracted party and enforcing all laws, regulations, and ordinates of the state of Maryland.

Note: PChange Protective Services also offers extensive growth within the agency beyond the initial scope of an officer. This is to include opportunities in the arena of Business Development, Finance, Marketing & Public Relations, Human Resources, Training and more.

Current interest:

• CCTV Operators & Dispatchers

Essential Functions (this is a synopsis to include but not limited to):
*

• Operate a multi-line telephone console system, alerting system, and TDD system for the deaf and hearing-impaired
• Translate information to the appropriate codes
• Determine and assign the level of priority of the call and enter the data into a computer-aided dispatch system for radio dispatch purposes
• Perform emergency medical dispatch and crisis intervention services
• Ask vital questions and provide pre-arrival instructions for emergency medical calls
• Monitor and operate a radio console and computer equipment
• Receive and respond to a variety of emergency and non-emergency services and complaints
• Ask questions to interpret, analyze and anticipate the caller’s situation as to resolve problems, provide information, dispatch emergency services, or refer callers to other agencies
• Dispatch and coordinate the responses of public safety agencies
• Identify appropriate number and type of equipment or apparatus to dispatch
• Enters and modifies information into local, state and national computer databases
• Monitor and respond to a variety of technical systems and alarms

Required Knowledge:

• Safety and Security: Candidates must have knowledge of rules, regulations, and procedures, including safety procedures, such as CPR and first aid. Policies and procedures may refer to department policies and procedures related to emergency communications and disaster and special response plans.
• Customer Service: Candidates must have knowledge of providing excellent customer service.
• Telecommunications: Candidates must have knowledge of telecommunications systems, which may include transmission, broadcasting, and switching systems, and computerized databases, including teletype operations and procedures. Further, they must understand basic dispatch codes, as well as standard abbreviations and industry terminology commonly used by emergency medical services and law enforcement agencies.
• Geography: Candidates must understand jurisdictional boundaries, as well as thoroughfares, landmarks, public buildings and waterways within the jurisdiction.

Required Skills:

• The ability to develop and maintain cooperative and professional relationships with fellow employees, representatives from other departments, and supervisors
• The ability to use logic and reasoning to reach conclusions and approaches to problems
• The ability to use judgment and decision-making skills to evaluate situations, establish priorities, and resolve matters
• The ability to think quickly
• The ability to work under stressful situations
• The ability actively listens and communicate effectively through clear speech and hearing
• The ability to follow instructions
• The ability to write clearly and spell correctly
• The ability to establish priorities and pass on information as needed

Eligibility:

• Six months of relevant experience.
• At least 21.
• Driver’s License (If operating a patrol cruiser)
• Strong articulative & writing skills.
• U.S Citizen.
• High School diploma or equivalent.

Benefit Package:

• Top tier health benefits
• Vision
• Dental

Job Types: Full-time, Part-time

Pay: $16.00 - $19.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $16 - $19