What are the responsibilities and job description for the Director of Front Office | Hotel & Convention Center position at PCH Hotels & Resorts Inc.?
Director of Front Office
Renaissance Montgomery Hotel & Spa at the Convention Center
Montgomery, AL
We’re seeking a guest-focused professional to join our team as the Director of Front Office. If you are passionate about unforgettable guest experiences and motivating a team of dedicated individuals, we want to hear from you!
At the Renaissance Montgomery Hotel & Spa, we create experiences that bring people together at scale. Connected to the Montgomery Convention Center and the Montgomery Performing Arts Centre (MPAC), this property sits at the center of the city’s business and cultural district.
With over 340 guest rooms, a full-service European-style spa, rooftop pool, multiple dining outlets, and the largest meeting and convention space in the region, this hotel is a market leader for group, association, and citywide events.
As part of the PCH Hotels & Resorts portfolio, you’ll join a team known for performance and a commitment to delivering Hospitality with Heart & Soul.
What you Will Bring to the Table:
- Minimum 3 years Front Office Management experience in a high-volume, full-service hotel or resort
- Ability to manage departmental P&L, forecast labor hours against occupancy fluctuations, and drive front-desk upsell programs
- Experience preparing for brand standard audits, quality assurance (QA) inspections, and night audit oversight
- Crisis Management experience
Why Join US?
- Join a Market-Leading Asset – Represent the largest and most active meetings product in the region, with unmatched convention and event capabilities
- Culture That Matters – Join a company grounded in core values, where trust, relationships, and people come first
- Collaborative Support – Partner with experienced leaders in Sales, Marketing, and Operations across PCH Hotels & Resorts
- Career Growth – Be part of a portfolio of award-winning hotels with opportunities to grow your career
- Competitive Rewards – Comprehensive compensation and benefits, including medical, dental, vision, 401(k), PTO, and travel perks
If you’re ready to lead at a high level and drive results for one of the Southeast’s most unique convention hotel experiences, we’d love to connect!