What are the responsibilities and job description for the Banquet Captain- Full Time position at PCH Hotels & Resorts Inc.?
As a member of our hospitality team, the primary role of a Banquet Captain is to supervise and coordinate the activities of the Banquet associates during banquet events by supervising the set-up, food service, and breakdown of all events while maintaining effective communication with the guest to meet their needs and address any changes. This role will collaborate with the Banquet Manager to determine serving arrangements and additional staffing and equipment requirements such as table linen, china, glassware, and silverware as needed and the Banquet Chef to facilitate a smooth efficient flow of prepared dishes from kitchen to table. This role will also oversee the preparation of salads and coffee and ensure that the food is correctly garnished and arranged on plates before being served.
- Consult with the Banquet Manager on serving arrangements, additional staffing needs, and equipment requirements for events.
- Supervise Banquet staff in setting up, serving, and breaking down all events, ensuring efficient and professional execution.
- Maintain open and clear communication with guests and meeting planners to ensure their needs and any changes are promptly addressed.
- Maintain constant communication with the Banquet Chef, ensuring effective coordination between food production and food service. Provide exact guest counts after seating and advise on last-minute timing adjustments.
- Check-in servers, assign stations and communicate pre-assigned function side work duties.
- Inspect table place settings, including table linen, china, glassware, silverware, and condiments, to ensure correct placement and cleanliness.
- Take responsibility for the proper arrangement of buffet tables and other food service stations used for catering functions.
- Check servers out at the end of events, ensuring cleanliness of function rooms, aisles, and storage areas, as well as proper cleaning and storage of equipment.
- Conduct server training as needed to maintain a well-trained and efficient Banquet staff.
- Directly supervise up to 30 associates in Banquets, including training, planning, assigning work, and providing direction and support.
- Extend and total the check accurately, double-check for accuracy, and obtain the host's signature.
- Train and develop backup personnel for the position of Banquet Captain.
- Report gratuities received within company guidelines and in compliance with federal regulations.
- Observe and comply with all requirements, training, and restrictions set forth by the ABC board to ensure adherence to alcohol service regulations.
Why You’ll Love Working Here
Comprehensive Benefits
- Medical, dental, and vision coverage, including FSA and HSA options
- 401(k) with company match
Exceptional Travel & Lifestyle Perks, and a commitment to your growth
- Hotel discounts across Marriott’s global network
- Discounts on dining, golf, spa services, and retail across PCH properties
- Tuition reimbursement up to $2,500 per year
- Extensive leadership and professional development opportunities
A Culture That Values People
- Collaborative leadership environment
- Supportive teams that celebrate success together
- Opportunities to make a meaningful impact on guest and associate experiences
If you enjoy analyzing trends, shaping strategy, and helping a resort perform at its best, this is a role where your work truly matters.
We’d love to connect and explore how your expertise can contribute to the continued success of the Auburn Marriott Opelika Resort & Spa at Grand National.
Salary : $2,500