Associate Systems Engineer (IT Support & Cybersecurity)

About PCG Systems

PCG Systems is a growing Managed IT and Cybersecurity company supporting businesses throughout Colorado and beyond. We help organizations secure, manage, and modernize their technology through Microsoft 365, cybersecurity, networking, cloud solutions, and proactive IT management.

We're looking for an Associate Systems Engineer who enjoys solving problems, helping people, and continuously learning new technologies.

This is an excellent opportunity for someone early in their IT career who wants to gain exposure to a wide variety of technologies while working alongside experienced engineers.

What You'll Do

• Provide remote technical support to business clients
• Troubleshoot Windows desktops, laptops, printers, and peripheral devices
• Support Microsoft 365 users including Outlook, Teams, OneDrive, and SharePoint
• Configure and deploy new computers and user accounts
• Perform employee onboarding and offboarding
• Install and configure business applications
• Maintain accurate documentation within Hudu
• Utilize Halo PSA and NinjaOne to manage client environments and support requests
• Travel to client offices throughout the Denver Metro area approximately 1–2 days per week (more when business needs require)
• Collaborate with senior engineers on escalated issues and projects
• Deliver exceptional customer service and professional communication

Minimum Qualifications

• Strong customer service and communication skills
• Passion for technology and continuous learning
• Excellent troubleshooting and critical thinking abilities
• Highly organized with strong attention to detail
• Valid driver's license and reliable transportation
• Ability to lift and move computers and networking equipment (up to 50 lbs.)
• Ability to pass a background check
• Reside within the Denver Metro area

Preferred Qualifications

• Previous Help Desk, MSP, or technical support experience
• Microsoft 365 experience
• Windows administration experience
• Active Directory experience
• Basic networking knowledge
• Halo PSA, NinjaOne, or other MSP platform experience
• CompTIA A , Network , or Security
• Microsoft certifications
• Associate's or Bachelor's degree in Information Technology, Cybersecurity, Computer Science, MIS, or related field
• Home lab, technical projects, or IT internships

Compensation & Benefits

• $50,000-$65,000 Base Salary
• Target 10% Annual Performance Bonus
• Monthly Healthcare Reimbursement
• 401(k)
• Paid Time Off
• Paid Holidays
• Company-provided equipment
• Company-paid professional development and certifications
• Clear engineering career path

What We're Looking For

We're looking for someone who:

• Takes ownership
• Learns quickly
• Enjoys helping others
• Communicates professionally
• Works well on a team
• Takes pride in producing quality work
• Wants to build a long-term career in technology

If you're looking for more than just another IT support job, we'd love to hear from you.