Peer Support Specialist

Department: Care Coordination

Manager Title: Assistant Director of Complex Care

FLSA Status: Non-Exempt

Job Purpose: Responsible for providing behavioral health support and coordinated care for patients with substance use diagnoses. Ensures enhanced patient engagement by addressing barriers to care, increasing patient motivation, and establishing professional, dynamic relationships with patients, providers, referral sources, and other involved parties.

Essential Duties And Responsibilities

• Establish relationships to coordinate patient referrals between patient's provider and referral source to promote patient-centered services and ensure all reports are received by PCC
• Provide linkage to medical and behavioral health services to patients receiving care in the emergency department and hospital
• Support patients connected to inpatient and outpatient addiction medicine services at serviced hospitals with transitions of care to PCC and partnering community organizations.
• Conduct community outreach and home visits to increase engagement of patients in health services
• Attend community outreach events as representative of PCC
• Collaborate with providers and patients to provide patients services needed for successful follow-up
• Openly identifies as a person who has lived experience or family member with lived experience of using/ have used substance use or mental health services when appropriate.
• Advocate on patient's behalf if needed to ensure completion of referrals
• Decrease barriers to care, increase motivation, and foster open communication under direction and guidance of the Assistant Director of Complex Care.
• Demonstrates ways to become empowered and self-responsible.
• Promotes consumer engagement in substance use services if needed.
• Co-facilitates groups with behavioral health consultants
• Provide self-help recovery services
• Maintains appropriate professional standards and provides appropriate follow-up for consumers.
• Achieve outcome-based metrics for performance
• Maximize services within care coordinator scope and refer to other staff as needed based on patients' need and staff members' position, licensure and scope of services
• Prepare data and documentation and have charts prepped for all applicable Case Management sessions
• Regularly attend and participate in monthly site team meetings
• Contribute to patient education materials and strategies to support care coordination
• Work with manager and team to create flow charts, workflows and document tracking process as needed
• Develop supportive services and tools to address common barriers to care for PCC patients; integrate these with other initiatives for health promotion/education and access to care
• Performs other duties as required and assigned