Care Coordinator

Description

*This is a year-long contract. Once the contract expires, employment will conclude. If the employee is interested in continuing with PCC, they may be offered a permanent position, provided an FTE is available at that time.

ESSENTIAL DUTIES & RESPONSIBILITIES

•  Providers excellent customer service to internal and external customers
•  Supports patient-driven requests via phone call, portal message, or provider/care team request via electronic health record (EHR), engaging patients as active participants in their care
•  Assists patients in scheduling and completing referrals as needed by coordinating between the patient, provider(s), and the referral source
•  Decrease barriers to care, increase motivation, and foster open communication
•  Contact referral sources when reports/results are outstanding, request results/reports not automatically received by PCC
•  Outreach patients after emergency room visits and/or inpatient admissions to ensure timely follow-up with primary care; obtain discharge records as needed
•  Assists with training and supporting staff to follow department workflows within specialty area (Health Risk Assessments [HRAs], Care Manager delegated patient cases, patient support of HEDIs/Quality measures, proper documentation within Athena & MHNConnect2.com, etc.)
•  Manage electronic health record team inboxes to ensure appropriate documents are send to primary care provider, team nurse, and other members of the care team.
•  Regularly attend and participate in monthly site team meetings
•  Contribute to patient education materials and strategies to support care coordination
•  Work with manager and team to create flow charts, workflows and document tracking process as needed
•  Work with PI department to outreach patients due for care, provide patient education, and facilitate appointments as necessary
•  Follow guidelines to enhance care coordination for high-need, high-risk patients, tracking of high-risk areas as needed
•  Develop supportive services and tools to address common barriers to care for PCC patients; integrate these with other initiatives for health promotion/education and access to care
•  Performs other duties as required and assigned

Cancer Prevention Care Coordinator – Job Description Addenda: In addition to Care Coordinator duties outlined in Job Description, the Cancer Prevention Care Coordinator is the key advocate for all PCC programs that support patient cancer screenings, both screenings that are in-house and those via hospital/third-party partners. This CC collaborates closely with the Illinois Breast and Cervical Cancer Prevention Nurse Care Manager. This position requires bilingual proficiency in Spanish and English.

Additional Duties include: 

• Serve in “IBCCP Assistant” role for PCC’s Illinois Breast and Cervical Cancer Program (IBCCP). CC support all uninsured patients who received breast imaging orders or need pap smears with PCC/hospital scheduling, education, and navigation barriers; this includes outreaching patients without insurance to enroll in IBCCP, ensuring all IBCCP paperwork is completed exactly as required, completing data entry into Cornerstone every month, assisting Director of Care Coordination with monthly billing reports, ensuring PCRs are following IBCCP enrollment workflows correctly, and helping CM get records as needed from hospitals. 
• Primary support person for PCC’s partnership with Equal Hope and Wellness West on the Illinois Medicaid Breast Cancer Prevention Navigation Program. When EH identifies PCC-assigned patients who need appointments or mammogram orders, this CC is the primary contact person for scheduling and referrals.
• Collaborate with Quality Improvement (QI) and Care Coordination Manager to conduct Care Gap Outreach calls for patients with outstanding breast, cervical, and colorectal cancer screening care. Contact assigned patients overdue for any cancer screening care, including mammograms, colonoscopies, pap smears; engage to motivate clients on the importance of preventative cancer screenings, assist with scheduling and addressing any barriers, including transportation.
• Primary support person for PCC’s U-Screen study, in partnership with Penn State. Following U-Screen Workflow, in collaboration with QI team and Director of Care Coordination, outreach patients with outstanding colorectal cancer orders, screen for study eligibility, and coordinate with study team to arrange a phlebotomy appointment. Monitor all outstanding results, ensure they are in the EHR for provider review and patient notification.
• Serve as support person for community engagement and Marketing related to cancer prevention. In collaboration with Director of Care Coordination, collaborate with PCC Communications team, Equal Hope, and other area IBCCP agencies to promote broader awareness of cancer inequities in Black and Hispanic communities, and bring patients to high-quality care at PCC.

Qualifications

Experience/Training:

•  High school diploma required.
•  Medical Assistant diploma from an accredited Medical Assistant program preferred.
•  Certified or Registered Medical Assistant preferred.
•  Associates or Bachelor’s degree preferred.
•  Previous healthcare experience preferred
•  Proficient in MS Office Business Application to include: Outlook, Word, PowerPoint and Excel

Physical Demands:

•  Must be able to remain in a stationary position 50% of the time.
•  Must be able to move around the clinic site 50% of the time.
•  Constantly operates a computer, computer printer, copy machine, and telephone.
•  Occasionally positions self to maintain exertion of physical strength to move objects of 10 pounds from one level to another.
•  Must be able to transport from one site to another.
•  Must be able to cover other shifts as necessary.
•  Required shift rotation.

Other Skills:

•  Ability to read and write proficiently using the English language.
•  Constantly communicates with other healthcare providers. Must be able to exchange accurate information in these situations.
•  Follow-through, assume responsibility and use good judgment.
•  Maintain professionalism under stressful situations.
•  Self-motivated and directed with the ability to prioritize and work efficiently under pressure.
•  Ability to understand and follow verbal and written communication.
•  Detail oriented with the ability to work with minimal/no supervision.
•  Willingness to be part of a team-unit and cooperate in the accomplishment of departmental goals and objectives.
•  Effective and creative problem solving.

Salary : $17 - $19