Customer Service Representative I

Join Temposonics – A Global Leader in Sensing Technology as a Customer Service Rep I

Temposonics is a leading innovator in advanced sensing technologies, delivering high-precision position and speed measurement solutions for automation and safety-critical systems. Our cutting-edge sensors and transmitters help drive performance and minimize downtime in a wide range of industrial, mobile hydraulics, and process technology applications.

With a continually expanding product portfolio and a strong commitment to regional customer support, we work closely with clients to deliver customized solutions that boost productivity and operational success.

Our success is rooted in outstanding product quality, hands-on expertise, and a passion for innovation. We invest heavily in research, development, and production to create next-generation sensor systems that meet evolving industry needs.

Since April 2021, Temposonics has been part of Amphenol Corporation (NYSE: APH), one of the world’s largest manufacturers of interconnect products. As part of the Amphenol family, we offer customers and employees access to a broader range of technologies, resources, and opportunities.

See our story here: 50 Years Temposonics - Watch Our Story

Learn more: introduction | Temposonics https://www.linkedin.com/company/temposonics

More Reasons to Join the Team

At Temposonics, you’ll find a highly collaborative, team-focused environment where every employee matters. We believe that only by working together can we achieve our ultimate goal: total customer satisfaction and long-term success for everyone.

Your satisfaction and growth are important to us. That’s why we offer a wide range of benefits, including:

• Competitive medical, dental, and vision plans for you and your family
• A progressive 401(k) with a 75% company match on employee contributions up to 6%
• Generous paid time off and company-paid holidays
• Ongoing employee development opportunities to help you advance your skills and career
  
  

Come join a team where your contributions make a difference and your future is a priority.

The Customer Account Representative serves as a key point of contact for customers, providing exceptional service through phone and electronic communications. This role is responsible for reviewing contracts, addressing inquiries, and resolving concerns to ensure a positive customer experience. The position works closely with all departments to support seamless communication and maintain strong customer relationships.

If you are one who thrives in a collaborative environment and is committed to delivering top-tier customer service, we’d love to hear from you

Major Areas Of Accountability

• Acts as first point of customer contact (telephone, e-mail, online chats) to provide support and information on products and services.
• Performs purchase order entry per documented procedures.
• Documents and maintains customer portals and instructions as assigned.
• Documents appropriate “Voice of the Customer” feedback.
• Document and maintain online customer portals and processes.
• Cooperates with all departments to best serve the customer.
• Works with the Finance Department to resolve invoicing and payment issues.
• Knows and applies the division's quality policy as it relates to area of responsibility and the organization. Follows all standard operating procedures as prescribed and notifies appropriate personnel of any non-conformance.
• Performs other related duties as directed.
  
  

Minimum Qualifications

• Education: HS Diploma or GED
• Experience: 1-2 years of customer support experience.
• One year of demonstrated experience in areas of customer accounts and problem solving.
• Proficient in Microsoft Office products.
• Ability to communicate well both verbally and in writing, in person and over the phone.
• Excellent data entry skills and attention to detail.
• Basic math and ability to comprehend and follow instructions.
• Travel Requirement: no travel required
  
  

Preferred Qualifications

• Associates Degree in Business
• Working knowledge of any ERP / Data Entry systems
• Demonstrated ability to build strong relationships both internally and externally; Experiences in working in international/ global Structures across different countries.
• Problem solving and analytical ability.
• Ability to work independently with excellent organizational skills. Ability to multi-task by managing time and adapting to changing priorities.
• Able to successfully interact with all levels within the organization, across departments and locations.
• English skills: German skills are welcome.
  
  

Additional Benefits

• Medical/Dental and Vision Insurance for you and your family
• HSA and PPO Copay plan options for medical
• Paid Time Off
• Employer paid basic life insurance, short- and long-term disability insurance
• 401k Company Match
• Tuition Reimbursement
• Company paid holidays, employee discounts, and other employee recognition
  
  

Physical Demands (U.S. only)

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Temposonics, LLC is an equal opportunity employer