What are the responsibilities and job description for the Doorman & Concierge position at PBS Facility Service?
PBS Facility Service
Location: Midtown Manhattan
Job Type: Full Time
About the Role
The Doorman and Concierge at PBS Facility Service provide a high standard of hospitality, access
control, and resident support for luxury residential buildings. This role creates a welcoming atmosphere,
assists residents and guests, and ensures the lobby operates smoothly and professionally at all times.
The ideal candidate is polished, reliable, and service oriented.
What you will do
• Greet residents and guests with courtesy, professionalism, and attentiveness.
• Maintain a welcoming lobby environment that reflects PBS service standards.
• Assist with resident inquiries, directions, amenity information, transportation requests, and
daily needs.
• Uphold the PBS tone guide for consistent, high quality customer service.
• Monitor building entrances and verify all visitors, guests, and vendors.
• Maintain accurate sign in procedures and follow building access protocols.
• Ensure only authorized individuals enter the building.
• Remain alert and report any suspicious activity or safety concerns immediately.
• Support emergency response actions by following PBS protocols and building rules.
• Maintain a clean, organized, and presentable lobby throughout the shift.
• Coordinate with building management, superintendent, and PBS supervisors for resident needs
or concerns.
• Communicate service issues, incidents, or building updates through shift notes and reports.
• Address resident concerns in a polite and solution focused manner.
• Escalate matters that require management attention.
Salary : $22