What are the responsibilities and job description for the Operations Supervisor position at PBD, Inc.?
Responsible for the management of a team performing daily picking, packing,
checking and shipping of orders in a zone or multiple zones to exceed client and company standards
Ensure shipping routing guides are met
Coach, counsel, communicate and motivate staff to exceed client and company standards
Supervise production schedules to ensure that production builds are met
Ensure all employees have the proper training in their given field and make certain that they approach their work in compliance with the programs, procedures, and policies that have been instilled
Provides or otherwise assigns training, as required to assure processes and standards are met
Keep track of group attendance on a daily basis
Provides recommendation and input into the employee evaluation and disciplinary processes
Work with the process improvement and quality teams to identify, troubleshoot, and resolve production problems
Minimizes waste and cost and ensures conformance to safety and quality standards
Generate ideas and implement changes in processes and use of equipment to increase efficiency, improve safety and quality, reduce costs, and improve employee morale
Ensure adherence to Company policies and SOPs (Standard Operating Procedures)
Maintain line cleanliness through good housekeeping practices.
Develops appropriate programs in areas needing improvement planning.
Responsible for safety on the line and for adhering to all safety rules and programs, and for attending all required safety training.
Manage zone or zones to ensure daily picking, packing and shipping are done according to PBD standards
Monitor productivity and quality control processes in zone and make required adjustments to achieve expected benchmarks
Maintain a safe, clean and quality centered zone
Interact with appropriate staff on various work-related issues as they arise
Promote teamwork
Qualification Requirements
Strong leadership skills
Thorough product knowledge
Excellent written and verbal communication skills
Able to prioritize multiple tasks daily Set appropriate expectations with employees keeping “customer service” as a guiding factor
Successfully cope with demands from managers, subordinates and peers
Keep well informed, follow policy and procedures and display consistency
Demonstrated ability to direct, coach, and train associates as well as plan, monitor and schedule work
Demonstrated ability to analyze and resolve problems
Education/Experience
3 years production supervisory or leadership role a plus.
Skills Leadership,
Conflict resolution
Time Management,
Communication Knowledge of Microsoft Office a plus
Bi lingual is a plus