Assistant Case Manager

About Us: We are a dedicated assisted living facility licensed by the New York State Department of Health, committed to providing exceptional care with humanity and integrity.

Our mission is to provide a safe environment for our residents to live a meaningful life, in the way that they find to be meaningful, given the resources available.

Position Description:

The Assistant Case Manager is responsible for assisting with ensuring the successful operation of the facility to achieve its goals through case management, documentation support, resident support, staff support, and promoting a healthy work environment.

The Assistant Case Manager works under the direct supervision of the ALP RN and the facility Administrator.

The Assistant Case Manager directly supervises the “Front Desk Receptionist / Resident Liaison”, and also has administrative and general supervisory support roles for the Front Line Staff of the Organization.

Qualifications:

• Meets and observes all qualifications for employment listed in the facility employee handbook, and has the ability to complete the job duties in a professional manner which represents the organization well.

Responsibilities:

• Document Control & Compliance: Serve as “Compliance Tracking and Document Manager” for the facility, including being responsible for ensuring proper completion, tracking, distribution and filing of all documents (with the exception of confidential documents that are controlled by others).
• In support of the above: Serve as Liaison to and supervisor of front-line staff with regards to timely completion of documentation (ie daily worksheets, med room, etc)

• Resident Entitlements: Provide administrative and case management support to ensure that all residents receive all government and retirement benefits and entitlements for which they are eligible

• Maintain records and ensure success for this item; report directly to the Administrator or other Operator designee on this topic

• Resident & Staff Liaison: Serve as an available and supportive point of contact for residents, families, and staff; support each with information about policies and the facility, as well as help to coordinate services and or access to services and supports (in accordance with policies).

• Residents & Families: The support mentioned above would include, but not be limited to: helping prospective residents with tours and pre-admission questions, helping residents with admission paperwork and other paperwork as required to remain a resident of the community and/or maintain their entitlements, helping admitted residents and families get settled into the community and obtain items that a case manager can help with, and helping residents access the opportunity for a meaningful, satisfying experience at the community. Achieving this objective includes completing and documenting periodic case management notes, as well as other documents as instructed by the Administrator and/or Case Manager, (for example: the annual case management summary note)
• Staff Liaison: The support mentioned above would include, but not be limited to: helping staff obtain and understand their benefits; helping staff to understand their responsibilities and find ways to be successful in their roles; helping facilitate the success of staff within the building.

• Management Support. Directly supervise the Front Desk Receptionist / Resident Liaison, and provide management support of front line staff, under the direction of the Administrator.

• Administrative Support. Support the administrative needs of the other Management Team members and the Community Office in General. Cross Train to cover for other office members in events of emergencies.

General:

• Honor and comply with all organization procedures, manuals, and support and help promote the mission and vision of the organization.
• Assist residents in case of emergency or evacuation according to the facility disaster plan.
• Perform other tasks as needed to support the overall welfare and success of the organization, its residents, staff and affiliates

Culture & Performance Standards:

• Perform all tasks in a professional, organized manner, efficiently and effectively, acknowledge mistakes as soon as they are made so that they can be addressed and corrected, be open to constructive feedback, and act with a positive attitude that brings positive energy to the building and represents the organization well.

This position reports to the Administrator of the facility

Job Type: Full-time

Pay: $20.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $20