What are the responsibilities and job description for the Technician IT Service Desk position at Paysafe?
Responsibilities:
- Regular review of support tickets, ensuring regular communications to users to meet SLAs.
- Supporting the Executive team
- Order and Maintain IT equipment inventory.
- Configure and deploy laptops (Windows and MacOS) for new joiners, breakage, and upgrades.
- Analysing gaps and opportunities for day-to-day process improvements within the Service Desk
- Prepare and maintain Service Desk procedural user guides and troubleshooting documentation.
- Schedule, organize, task, and report on Service Desk project progress.
- Office infrastructure maintenance (cabling, LAN, AV)
- Internal IT support for Office, conference rooms, workstations, laptops, phones etc
- Participation in IT infrastructure-related operations (initial installation and configuration of IT equipment and networks) together with Corp IT Infrastructure team
- Provide direct user support for Mac OS and Microsoft based laptops, user access to corporate network and applications both on the network as well as through remote VPN access.
- Provide direct user support for office relocations and expansions.
- Support, coordinate, and drive local IT projects.
- Experience with Microsoft Windows OS 10/11, Apple/MacOS, Powershell, strong expertise in MS Office Products Office 365
- Experience with support and troubleshooting of LAN networks.
- Strong knowledge of PC and peripheral devices hardware and technical parameters
- Excellent knowledge in all MS Office 365 Products
- Knowledge of MS Windows domain structure
- Understanding of TCP/IP, VPN, DHCP, DNS
- Experience with Azure, MS Active Directory and MS Exchange essential.
- Excellent organization, communication, and time-management skills
- Expertise in deploying and supporting desktops/laptops using Autopilot deployment
- Ability to deal with confidential issues and work under pressure.
- Ability to work autonomously and prioritize workload.
- Strong customer service, organizational, communication, and leadership skills are required.
- Experience with MDM (JAMF, Intune,)
- Degree and/or equivalent experience
- At least 2 years’ experience working in IT support.