What are the responsibilities and job description for the Technical Support Representative position at Paysafe?
The Technical Support Level I representative is responsible for answering and resolving incoming merchant and agent inquiries related to point-of-sale (POS) equipment. The function is not limited to providing product information, troubleshooting and diagnostics. The function is critical to the high end standard of service level maintained within the department. Available shifts: various, weekends and holidays. Problem solving skills while working well under pressure Ability to handle escalated