What are the responsibilities and job description for the Executive Assistant to the Chief Technology Officer (CTO) and Senior Technology Leadership position at Paysafe?
Paysafe is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With 30 years of online payment experience, an annualized transactional volume of $152 billion in 2024, and approximately 3,000 employees located in 12 countries, Paysafe connects businesses and consumers across 260 payment types in 48 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com
Executive Assistant to the Chief Technology Officer (CTO) and Senior Technology Leadership
The Executive Assistant provides high‑impact, proactive administrative and operational support to the Chief Technology Officer (CTO) and three Senior Vice Presidents (SVPs) within Paysafe’s global Technology organization. This role is critical in enabling senior Technology leadership to focus on strategic priorities, transformation initiatives, platform modernization, engineering delivery, and cross‑functional collaboration across the business.
Operating in a fast‑paced, highly technical, global environment, the Executive Assistant acts as a trusted partner, managing complex schedules, communications, and coordination across multiple senior leaders. The successful candidate is highly organized, discreet, and confident working with technical and executive stakeholders, with the ability to anticipate needs, exercise sound judgment, and manage competing priorities effectively. Strong technical fluency is essential, enabling effective communication with engineering, product, cybersecurity, and platform teams.
The role follows a hybrid working model, with three days per week based out of the Jacksonville headquarters office.
Key Responsibilities
Executive Support & Calendar Management
Life at Paysafe:
One network. One partnership. At Paysafe, this is not only our business model; this is our mindset when it comes to our team. Being a part of Paysafe means you’ll be one of over 3200 members of a world-class team that drives our business to new heights every day and where we are committed to your personal and professional growth. Are you ready to make an impact? Join our team that is inspired by a unified vision and propelled by passion.
Our culture values humility, high trust & autonomy, a desire for excellence and meeting commitments, strong team cohesion, a sense of urgency, a desire to learn, pragmatically pushing boundaries, and accomplishing goals that have a direct business impact.
Equal Employment Opportunity
Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type concerning ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment. If you need any reasonable adjustments, please let us know. We will be happy to help and look forward to hearing from you.
Executive Assistant to the Chief Technology Officer (CTO) and Senior Technology Leadership
The Executive Assistant provides high‑impact, proactive administrative and operational support to the Chief Technology Officer (CTO) and three Senior Vice Presidents (SVPs) within Paysafe’s global Technology organization. This role is critical in enabling senior Technology leadership to focus on strategic priorities, transformation initiatives, platform modernization, engineering delivery, and cross‑functional collaboration across the business.
Operating in a fast‑paced, highly technical, global environment, the Executive Assistant acts as a trusted partner, managing complex schedules, communications, and coordination across multiple senior leaders. The successful candidate is highly organized, discreet, and confident working with technical and executive stakeholders, with the ability to anticipate needs, exercise sound judgment, and manage competing priorities effectively. Strong technical fluency is essential, enabling effective communication with engineering, product, cybersecurity, and platform teams.
The role follows a hybrid working model, with three days per week based out of the Jacksonville headquarters office.
Key Responsibilities
Executive Support & Calendar Management
- Manage highly complex and dynamic calendars for the CTO and Technology SVPs, balancing strategic priorities, engineering delivery milestones, leadership commitments, and external engagements.
- Proactively resolve scheduling conflicts and prioritize time‑sensitive matters across multiple senior executives.
- Act as a gatekeeper for executive time, ensuring efficient information flow and effective decision‑making.
- Coordinate senior leadership meetings, offsites, architecture forums, and technical governance sessions, including agenda creation, briefing materials, and follow‑up actions.
- Prepare, edit, and proofread presentations, reports, and technical communications with a high level of accuracy and executive polish.
- Capture key decisions and actions from meetings and ensure timely tracking and completion across Engineering, Product, Security, and cross‑functional teams.
- Arrange complex domestic and international travel for the CTO and SVPs, including detailed itineraries, accommodation, and expense coordination.
- Anticipate logistical challenges and provide contingency planning to ensure seamless execution.
- Serve as a key point of contact between Technology leadership and internal partners, senior executives, external vendors, and technical stakeholders.
- Build strong working relationships across Technology, Product, Operations, Risk, and Corporate functions to support alignment and execution of priorities.
- Partner closely with other Executive Assistants to ensure seamless coordination across the executive leadership team.
- Support operational needs such as document management, tracking deliverables, managing technical documentation workflows, and handling confidential information.
- Maintain leadership dashboards, trackers, and reports, ensuring accuracy and alignment across Technology and cross‑functional teams.
- Handle sensitive matters with the highest level of discretion, professionalism, and integrity.
- Identify and implement opportunities to improve administrative processes, workflows, and efficiencies across the Technology organization.
- Own the consolidation and distribution of executive‑level reporting, including Monthly Business Reviews (MBRs), ensuring consistency, technical accuracy, and alignment.
- Bachelor’s degree in Business Administration, Technology, Communications, or related field; or equivalent relevant experience.
- 3 years of proven experience as an Executive Assistant supporting multiple senior executives (C‑suite and/or SVP level) within a technology‑driven or global, matrixed organization.
- Demonstrated ability to operate effectively in highly technical environments, with strong technical fluency and comfort supporting engineering, product, or technology leadership.
- Exceptional organizational, time‑management, and prioritization skills with strong attention to detail.
- Excellent written and verbal communication skills, including confidence engaging at executive and technical leadership levels.
- Advanced proficiency in Microsoft Office tools (Outlook, PowerPoint, Word, Excel). Expertise in AI‑enabled productivity tools a strong plus.
- Comfort working across time zones and coordinating with international stakeholders.
- Strong problem‑solving mindset with the ability to anticipate needs and think proactively.
Life at Paysafe:
One network. One partnership. At Paysafe, this is not only our business model; this is our mindset when it comes to our team. Being a part of Paysafe means you’ll be one of over 3200 members of a world-class team that drives our business to new heights every day and where we are committed to your personal and professional growth. Are you ready to make an impact? Join our team that is inspired by a unified vision and propelled by passion.
Our culture values humility, high trust & autonomy, a desire for excellence and meeting commitments, strong team cohesion, a sense of urgency, a desire to learn, pragmatically pushing boundaries, and accomplishing goals that have a direct business impact.
Equal Employment Opportunity
Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type concerning ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment. If you need any reasonable adjustments, please let us know. We will be happy to help and look forward to hearing from you.