Onboarding and Deployment Specialist

About Paysafe
Paysafe is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With 29 years of online payment experience, an annualized transactional volume of $152 billion in 2024, and approximately 3,000 employees located in 12 countries, Paysafe connects businesses and consumers across 260 payment types in 48 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com.

Your career starts here. Help us build and deliver innovative payment solutions.

Paysafe is looking for an Onboarding and Deployment Specialist to join our team to drive growth within our SMB vertical. This role is based in Jacksonville, Florida and offers a blend of 3 in office working days and 2 remote working days during the work week.

Position Summary

As an Onboarding and Deployment specialist, you will be responsible for onboarding our new Merchants and servicing our existing merchant base across our North America SMB teams. You will ensure timely, accurate file build and deployment services for newly boarded accounts. You will also provide troubleshooting and assistance with adding and editing terminal file builds and POS configurations to existing merchant accounts

Responsibilities

• Build and deploy terminal & POS devices in a timely and accurate manner
• Meet daily productivity targets as established by management
• Adhere to standard operating procedures as outlined in training sessions and documentation
• Participate in additional training and refresher courses as needed
• Meet or surpass 89% quality standards
• Escalate issues to the management team and follow up on the status and progress
• Other duties as assigned by team lead or manager

Qualifications

• At least 1 year of experience in Payments or a similar industry
• High School Diploma
• Excellent communication and interpersonal skills
• Ability to understand complex processes
• Ability to work across various systems simultaneously
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks in a fast-paced environment
• Proficient in using various tools and platforms, such as CRM, Salesforce, email, chat, etc.
• Excellent attention to detail

Our culture values humility, high trust & autonomy, a desire for excellence and meeting commitments, strong team cohesion, a sense of urgency, a desire to learn, pragmatically pushing boundaries, and accomplishing goals that have a direct business impact.

Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment. If you need any reasonable adjustments please let us know. We will be happy to help and look forward to hearing from you.

Nearest Major Market: Jacksonville