What are the responsibilities and job description for the Payroll Specialist position at Payroll Plus?
About Us For more than 30 years, we have delivered exceptional customer service and simple, effective solutions for payroll and human resource needs. We are looking for a motivated and customer-focused individual to join our Implementation Team. If you're eager to learn, grow, and make a meaningful impact, we'd love to meet you.
Position Overview As an Implementation Specialist, you will guide clients through the onboarding process, ensuring they receive the tools and support needed to confidently manage their payroll and HR systems. You will work closely with clients and your team members to deliver a smooth and successful implementation experience.
Key Responsibilities
- Partner with clients to understand their business needs and recommend the most effective solutions
- Introduce and incorporate new processes, tools, and best practices into their payroll workflow
- Support clients throughout the entire implementation process until they are fully operational
- Ensure client satisfaction and retention through timely, high-quality delivery of services
- Communicate regularly with team members regarding priorities, timelines, and rising issues
Qualifications
- Excellent written and verbal communication skills
- Strong organizational skills with the ability to work independently and collaboratively
- Proficiency in Microsoft Office Suite (Outlook, Excel, Word, etc.)
- Comfortable with frequent client interaction and relationship-building
Preferred Qualifications
- Experience with iSolved HCM
- Bachelor's degree (Business or Accounting preferred)
- Payroll and/or HR experience
Benefits
- Competitive base salary with bonus opportunities
- Paid time off (sick, holidays, vacation)
- Supportive, dynamic team environment designed to foster growth and work-life balance