Shared Services Specialist

Position Summary: 

The Shared Services Specialist is accountable and responsible for various projects in support of the client service, implementation and tax functions within the organization.  This position is assigned projects from various operational groups that require time and attention to complete and allow the front-line service team to continue to offer personal service to their clients while delivering on projects in a timely and accurate manner.   Projects will range in size and complexity and may include items such as data entry, data imports, mass edits/updates to employee demographic data, GL creation/changes, Accrual policy creation/changes, benefit policy updates, report creation and tax adjustments.   The Shared Services Specialist will work closely with assigned client representatives to understand each client’s needs and delivery expectations.   

b Requirements: 

• Exceptional Microsoft Excel skills and other Microsoft Office Suite Products 
• High technical aptitude 
• Ability and initiative to learn new skills/functions through successful completion of Payroll Partners training 
• Strong communication and interpersonal skills; ability to work efficiently and effectively on project teams and alone 
• Strong organizational and time management skills 
• Ability to prioritize projects to ensure client needs are met within short turnaround times 

Primary Duties and Responsibilities:  

• Maintain in-depth knowledge of Payroll Partners products, features and usage.  
• Verify all necessary data and forms have been obtained to successfully complete assigned projects 

• Accurately execute on assigned projects within given timeframe, meeting or exceeding client expectations 
• Review accuracy of projects assigned and resolve any problems prior to client delivery 
• Record and maintain project status in project tracking tool.  
• Provide regular and effective communication with client/service team regarding status of assigned projects 
• Collaborate with internal resources to deliver the best solution to the client 

PERFORMANCE FACTORS: The performance factors described here are core abilities that will contribute to the incumbent successfully carrying out the assigned duties and responsibilities of this position and meeting the performance objectives of the key accountabilities.

• Self-Management: The ability to prioritize and complete tasks to deliver desired outcomes within allotted time frames. Independently pursues business objectives in an organized and efficient manner; prioritizes activities as necessary to meet job responsibilities; maintains required level of activity toward achieving goals without direct supervision; minimizes workflow disruptions and time wasters to complete high quality work within a specified time frame.
• Problem Solving: The ability to identify key components of a problem to formulate a solution or solutions. Analyzes all data relative to a problem; divides complex issues into simpler components to achieve clarity; selects the best options available to solve specific problems; applies all relevant resources to implement suitable solutions.
• Learning: Proactively seeks new knowledge and understanding of relevant regulations and laws. 

• Client Focus: A commitment to client satisfaction. Consistently places a high value on client and all issues related to client; objectively listens to, understands, and represents client feedback; anticipates client needs and develops appropriate solutions; meets all promises and commitments made to clients.? 
• Flexibility: The ability to readily modify, respond to and integrate change with minimal personal resistance. Adapts effectively to changing plans and priorities; demonstrates the capacity to handle multiple tasks at one time; deals comfortably with ambiguity; adjusts preset plans as necessary with minimal resistance? 
• Diplomacy and Tact/ Empathetic Outlook: The ability to treat others fairly, regardless of personal biases or beliefs. Maintains positive relationships with others through treating them fairly; demonstrates respect for others; understands and values differences between people; respects diversity in race, national origin, religion, gender, lifestyle, age, and disability.
• Teamwork: The ability to cooperate with others to meet objectives. Discards personal agenda to cooperate with other team members in meeting objectives; contributes positively and productively to team projects; builds and sustains a trust relationship with each member of the team; supports other team members and team decisions.

Education/Experience: 

• High school diploma or equivalent. 
• Excellent verbal and written communication skills, proficient with computers the internet keyboarding and ten key typing.
• Proficient in Microsoft Excel. 

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.? 

The position is considered to have light physical demands that require the incumbent to communicate orally, hear at a conversational level and perform job tasks requiring the use of a telephone, fax, and computer.
While performing the duties of this job, the employee will be required to continuously (67 to 100% time on job) perform keying functions, grasp and pinch to write. The employee frequently (80% time on job) will be required to stand, walk, and sit. Occasionally (20% time on job), the employee will be required to reach out, twist and stoop. In rare instances the employee will be required to kneel, squat, climb a ladder and crawl.?? 

The lifting and carrying requirements of the job require the employee to frequently (34-66% of the time) lift and carry up to 20 pounds and occasionally lift and carry up to 35 pounds.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

?The incumbent will constantly work (more than 75% time on job) indoors in an office environment.