What are the responsibilities and job description for the Customer Service Account Specialist - Acton position at Payright Payroll Services Inc.?
Description
Overall Responsibilities:
The Payroll Customer Service Representative is a member of the CSR team and reports directly to the Operations Manager. This position is responsible for accurate payroll processing for clients of varying sizes and complexity as well as maintaining client relationships through fostering positive client experiences. We expect this person to progressively advance in the knowledge of various payroll concepts, processes, policies, and Federal/State regulations.
Responsibilities:
- Client Employee Maintenance including input new hires, terminations, employee information changes, and payroll data for accurate client payrolls.
- Maintain client specific notes and instructions.
- Maintain client processing schedules for timely payroll processing.
- 401K setup and processing
- Accurately read, understand and input Child supports, Levy’s and Garnishments.
- Identify and resolve client questions/problems in a variety of situations.
- Audit payroll input and system generated output reports for accuracy.
- Processing year-end adjustments for updates to W2's.
- Ability to work weekends and extended hours as requested during peak periods, quarter ends, and year end.
- Take on projects as needed.
Required Skills:
- Proven organizational and time management skills
- High attention to detail
- Proven reliability and dependable attendance record
- Ability to work with confidential information
- Strong verbal and written communication skills
Required Experience:
- 2 Years of Customer Service Experience
- High School Diploma or GED equivalent
- Associates Degree (preferred)
- Knowledge of MS Office Suite
Exposure to Payroll a plus
We are in search of positive people to grow with us as our company expands to the next level!
At Payright Workforce Solutions, we’re unique… different from other providers in several important ways. As a privately held company, since 1989 we’ve been proudly delivering innovative workforce solutions to organizations of all types and sizes. Today, we continue to listen and understand our client’s challenges better than anyone, with a focus on delivering long-term HCM (Human Capital Management) solutions through leading technology.
We provide this service by understanding each client individually and creating a unique solution to fit their needs. We are currently looking to grow our Payroll Customer Service team to deliver the outstanding service to our valued clients as our business continues to expand.
Payright is a great opportunity for a person who enjoys a fast paced environment in an industry that is exciting and growing. We are family owned business that places a premium on our employees.
Company Benefits:
Competitive Wage, PTO, Medical, Dental, Disability, Life Insurance, and 401K.
Payright is an EEO employer
APPLY FOR THIS JOB DIRECTLY AT:
https://www.payrightpayroll.com/careers/
Job Type: Full-time
Pay: $42,000.00 - $55,000.00 per year
Experience:
- Customer Service: 2 years (Preferred)
Work Location: In person
Salary : $42,000 - $55,000