What are the responsibilities and job description for the Customer Service Manager position at Payne Inc.?
Payne Trucking leads the industry in the provision of timely and efficient bulk and van hauling services. With over 50 years experience as a bulk and van carrier hauling raw materials and manufacturing products to our customers throughout the east coast, we offer a proven track record of service. We employ a skilled team of professionals who utilize the latest technologies in order to maintain our standing as an industry leader in the dump and van hauling business.
Responsibilities
- Scheduling drivers to make freight deliveries or collect shipments and packages.
- Communicating with customers about freight details, delivery or pickup times, and special handling request.
- Planning pre-determined routes and accommodating route changes as needed.
- Maintaining records of dispatched calls, driver routes, route changes, as well as delivery and pickup times.
- Keeping track of transportation regulations and laws to ensure that truck drivers comply.
- Reviewing driver logs, including dispatched calls and arrival times.
- Monitoring truck repairs and maintenance schedules.
- Logging customer shipping schedules and complaints.
Skills
- High school diploma or GED.
- Bachelors or associate degree in transportation or logistics is a plus.
- Experience as a Dispatcher/Planner is a plus.
- Knowledge of applicable transportation regulations and laws is a plus.
- Excellent organizational, communication, and time management skills.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
