What are the responsibilities and job description for the Support Specialist position at PayKings?
Company Description
PayKings is a trusted leader in global payment processing, specializing in low, medium, and high-risk merchant accounts through partnerships with U.S. and international acquiring banks. Our PCI-DSS Level I certified payment gateway technology and advanced risk management solutions support businesses processing from $20,000 per month to over $100,000,000 annually.
With over 30 years of combined experience in merchant banking and the payments industry, PayKings works with a wide range of industries including e-commerce, consumer electronics, fashion, dietary supplements, digital services, and financial services. We help businesses of all sizes navigate complex payment environments with flexible underwriting, reliable payment infrastructure, and dedicated support.
Role Description
PayKings is hiring a Merchant Support Specialist to provide post-boarding activation and support for merchant accounts. This is a full-time, on-site role based in Lehi, Utah.
This role focuses on assisting merchants after their accounts have been approved and activated, helping them resolve payment processing issues, gateway questions, transaction troubleshooting, and general account support.
The ideal candidate is detail-oriented, highly organized, and comfortable working with business owners to quickly resolve issues related to payment processing, merchant accounts, and payment gateways.
Responsibilities
- Provide post-boarding support for merchant accounts
- Respond to merchant inquiries related to payment processing, transactions, and gateway functionality
- Troubleshoot common payment issues such as declines, settlement questions, chargebacks, and transaction errors
- Assist merchants with gateway setup, integrations, and configuration
- Coordinate with acquiring banks, processors, and internal teams to resolve merchant issues
- Document support tickets and maintain accurate records in internal systems and CRM
- Escalate complex technical or underwriting issues when necessary
- Ensure merchants receive timely, professional support to maintain long-term relationships
Qualifications
- Experience in customer support, merchant services, or fintech support roles
- Strong communication and problem-solving skills
- Ability to diagnose and resolve payment processing issues efficiently
- Detail-oriented with strong organizational skills
- Comfortable working with business owners and operational teams
- Experience with payment gateways, merchant accounts, or payment processors is highly preferred
- Familiarity with CRM systems or support ticketing platforms is a plus
What We Offer
- Competitive salary
- Stable role within a fast-growing payments company
- Opportunity to build expertise in merchant services and fintech
- Collaborative team environment
- On-site role in Lehi, Utah
Salary : $20,000