Quality Improvement Coordinator

Summary

LifeLong Medical Care is seeking a Quality Improvement Coordinator (QIC) to work within the Homeless Services Department’s Quality Team. The QIC will be a key member of our administration, supporting our case management, clinical, and behavioral health services and will report directly to the Homeless Services Quality Director. The QIC’s time will primarily be split between two federal grant programs and will also share responsibilities for the other Homeless Services Department programs including Medical Respite, Supportive Housing, and a Behavioral Health drop-in site. The QIC is responsible for closely tracking program progress and outcomes, completing required reporting, staff training, and coordinating activities to substantially improve the quality of care provided to LifeLong patients and to achieve quality improvement goals.

Job Duties

• Conducts structured client interviews and focus groups with both clients and staff at our mental health and substance abuse treatment facilities and out in the community. Interviews are conducted over the telephone, Zoom, onsite, or may require some travel throughout Alameda County. 
• Ensures excellent data quality across all homeless services programs by running and interpreting monthly data quality reports and collaborating directly with program staff for data entry corrections.
• Creates charts, tables, infographics, and narrative summaries for scheduled reports to present program progress and outcomes.  
• Using established protocols and systems, outreaches to patients via phone, text and face-to-face interaction for scheduling timely appointments, new test scheduling, or reassessment interviews. Maintains documentation of contact with patients. 
• Provides training and support to program staff on documentation workflows during monthly onboarding and ongoing as needed, to ensure compliance with funder and regulatory requirements.
• In collaboration with administrative and health center partners, identifies opportunities for clinical care improvements; through frequent review of analytic reporting, takes initiative to improve clinical care through methodical, process-intensive work
• May function as project lead or project support to ensure effective implementation and management, including carrying out activities as needed on one or more projects concurrently
• Completes data entry in the HMIS Clarity, EPIC, grant databases, and Community Health Record (CHR) databases as needed.
• Actively participates in meetings for program implementation, reporting, performance coaching, networking, and takes part in ongoing trainings.
• Coordinates staffing, scheduling, and equipment involved in clinical quality improvement through ongoing internal and external collaboration
• Provides assistance to clerical staff by organizing projects, data, etc. 
• Other duties as identified.