TELLER

Job Title:  Teller                                         Department: Cleveland Broadway Branch
Job Summary:

Must demonstrate competence, confidence, confidentiality, and courtesy. Must be able to count and manage cash accurately in customer situations. Individual will be responsible for correctly setting up a teller station and cash drawer; determining acceptability of checks according to legal requirements and bank policies; correctly balancing daily; answering customer questions about banking products and services; and accurately processing all transactions. Flexible hours.

Duties/Responsibilities:

• Provide prompt, efficient, accurate, and friendly service to consumer and business customers while processing daily transactions. 
•  Act as a representative of the bank by demonstrating the four C’s of professionalism: competence, confidence, confidentiality, and courtesy as well as dressing in an appropriate manner according to AHB’s personnel policies.
• Have a working knowledge of bank products and services, be able to recognize customer needs, explain their benefit in order to meet their needs.
• Establish good working relationships with co-workers.
• Adequately meet all requirements of audit guidelines and security procedures.
• Follow all established bank policies and procedures for this position. Adhere to all state, federal, and regulatory agency requirements.
• Keep cash secure at all times and maintain a high level of safety for self, co-workers, customers and the bank.
• Detect fraudulent currency and activities.
• Answer customer calls while providing great customer service.
• Perform any duties requested by a supervisor relating to the bank and its functions.
• Order checks and create debit cards when needed.
• Is dependable and adheres to expectations of attendance.
• Must have reliable transportation if asked to travel to another location.