Appointment Coordinator (8691)

Appointment Coordinator

Location(s): Dupont
Department: Phone Services
Job Type: Full Time, Non-Exempt
Schedule: Monday through Friday- In Office (Day Shift)

Reports to: Access Center Manager

About First Urology, PSC
As the largest urologic provider in the greater Louisville and southern Indiana area, First Urology offers comprehensive urologic care for men, women and children of all ages. At First Urology, our physicians are dedicated to finding solutions to a wide range of issues to help patients regain to the quality of life they deserve. To find learn more about First Urology, go to www.1sturology.com

Why First Urology?

First Urology has been awarded Best Places to Work in Louisville and Southern Indiana by Business First of Louisville for eight years in a row! We offer competitive compensation, a strong 401k, generous PTO, employee vacation rentals, and a strong work-life balance supported by a no-nights/no-weekends schedule.

Position Summary:

The role of an Appointment Coordinator is a specialized administrative position focused on the optimization of organizational schedules, the management of client-facing communications, and the maintenance of operational flow within service-oriented environments.

Essential Functions and Responsibilities:

• Answer and route incoming calls in a professional and timely manner.
• Maintain a daily call log and record detailed information when necessary.
• Manage multi-line phone systems effectively.
• Schedule, coordinate, and confirm phone appointments or meetings.
• Provide accurate information to callers or transfer calls to the appropriate department/personnel.
• Handle and resolve basic customer inquiries or issues over the phone.
• Ensure voicemail and phone message systems are maintained and checked regularly.
• Collaborate with team members to improve communication workflows.
• Assist with administrative tasks such as email communication and data entry

Qualifications:

• Minimum one year call center or multi line/automated system.
• Proven experience in a receptionist, call center, or phone support role.
• Excellent verbal communication and active listening skills.
• Strong organizational and multitasking abilities.
• Professional and courteous phone etiquette.
• Ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Knowledge of HIPPA requirements.
• Familiarity with phone systems, including VoIP and multi-line systems.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other relevant software.
• Strong analytical and problem-solving skills with attention to detail.

Education and Certifications:

• High school diploma or equivalent (required); associate degree or higher a plus.

Benefits:

• 401(k) company contribution of 7.5% annual salary (whether you contribute or not) 
• Dental insurance
• Health insurance
• Vision
• Company Paid Life insurance 20k
• Company Paid AD&D 20K
• Company Paid Long-Term Disability 60%
• 6 Days of Sick Time
• 8 Paid Holidays
• 10 Days of Vacation Time
• Milestone Checks
• Cabin/Condo for vacations

EEOC Statement:

First Urology provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. May be required to undergo background check and/or drug screen.