Order Management Specialist I

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a single connected HCM platform. As Paychex and Paycor come together, we're combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better business outcomes. This is an exciting time to join our team as we continue to invest in innovation, simplify client experiences, and shape the future of work. At Paychex, you'll have the opportunity to grow your career, make a meaningful impact, and be part of something bigger as One Paychex.

Overview

Receives, reviews, and processes supply orders and catalog orders for internal and external clients through the order entry system. Receives, reviews, and processes safety manual orders utilizing the safety loss database. Provides customer service to internal clients related to order status, delivery information, and specifics for inventory items.

Responsibilities

• Receives and processes orders from internal and external clients in a timely basis.
• Post telecheck, credit card and check payments for Direct Marketing orders.
• Reviews and edits Order Entry orders for errors, discrepancies, and excessive quantities prior to processing.
• Prints and audits picking tickets for the distribution center prior to order fulfillment.
• Trouble shoots and resolves inquiries and issues associated with orders.
• Must maintain an all-inclusive knowledge base of products and services provided by Order Management and Distribution.
• Monitors and releases back orders in conjunction with the Distribution Supervisor and posts payments accordingly.
• Produces Safety Training Certificates, Forklift Licenses, and Safety Manuals for the Safety & Loss group.
• Administers and maintains databases for OE Web and Order Entry.
• Monitors and modifies the Prebill Report as needed, based on account code and flexfield changes.
• Maintains a general understanding of the integrated systems utilized by Order Management and Distribution.
  
  

Qualifications

• H.S. Diploma - Required
  
  

Compensation

In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $ 19 hourly. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

Live the Paychex Values

• Act with uncompromising integrity.
• Provide outstanding service and build trusted relationships.
• Drive innovation in our products and services and continually improve our processes.
• Work in partnership and support each other.
• Be personally accountable and deliver on commitments.
• Treat each other with respect and dignity.
  
  

What's in it for you?

• We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) employer match, adoption assistance, financial assistance, and much more.
• We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
• We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
• We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
• We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.
  
  

Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.

Not sure if you meet every requirement?

At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.

Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.