New Agent Success Manager

Company Overview

PayBright is a leading provider of end-to-end payment solutions. The company’s mission is to enable businesses and consumers to connect and transact seamlessly through best-of-breed solutions in payment processing, digital wallet, card issuing, and online cash applications. PayBright was founded by a college student who identified the struggles most businesses face when accepting credit cards. After a few short years, PayBright has become the chosen processor of thousands of companies across the country—and we’re still growing fast.

We’re looking for a high-energy, organized, and partner-focused New Agent Success Manager to lead the first 90-day experience for new agents joining PayBright. Your goal is to get new agents producing quickly and cleanly by providing them with the tools, training, and support they need to succeed from day one.
You’ll be the go-to person for setting expectations, delivering product knowledge, and guiding new partners through their first few deals. If you love coaching, solving problems, and helping others win, this is your role.

Ready to make your mark?
Join a company that is growing fast, values your drive, and rewards your success. Apply today and be part of a team that is transforming the payments industry - one partnership at a time.

Responsibilities:

• Serve as the primary point of contact for new agents during their first 60–90 days

• Lead onboarding calls to set clear sales expectations and help agents build a first-30-day roadmap

• Provide practical training on PayBright’s systems, pricing, paperwork, and POS offerings

• Guide new agents through their first several deals, including support on demos, pricing questions, or merchant objections

• Troubleshoot common early-stage issues to reduce time-to-activation

• Work cross-functionally with our POS Desk, Support, and Sales Ops to streamline the agent ramp experience

• Track performance KPIs: agent activation rate, time to first deal, and deal quality

• Represent PayBright’s values and priorities in every interaction

Requirements:

Required:

• Bachelor’s Degree

• 2 years of experience in customer service or administrative support

• Strong understanding of payment processing basics, POS systems, and merchant onboarding workflows

• Confident communicator with coaching-style leadership

• Organized and proactive—you love having a plan and following through

• Empathy for agents and a bias toward action

• Ability to work in our Raleigh, NC office 4 days per week

Preferred:

• Experience supporting a dealer or agent channel (e.g. Shift4, Harbortouch, Clover)

• Comfort with Mac OS and MacBook

Work Location:

• Candidates in the Raleigh, NC area will be expected to work in the office at least four days per week.

• Full-time remote candidates will be considered in Arizona, Florida, Georgia, Indiana, Kentucky, North Carolina, Pennsylvania, or Texas.

Compensation & Benefits:

Compensation

• $70,000-80,000 per year performance bonuses ($90,000-105,000 OTE)

Benifits:

• Medical, dental, and vision insurance

• Paid time off

• Paid holidays

• 401(k) retirement plan with company match

Company Culture:

At PayBright, we value honesty, tenacity, and reliability, and we hold ourselves to the highest standards in everything we do. We believe in clear, consistent communication and have a relentless commitment to getting things done. We. While we love having fun and building camaraderie, we’re deeply focused on delivering exceptional service and maintaining quality at every level. Our team is driven by a passion for excellence, and persistence and integrity are the foundation of our success.

Equal Opportunity Statement:

PayBright provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Experience:

• Business coaching: 2 years (Required)

Work Location: In person

Salary : $70,000 - $80,000