Implementation and Integration Support Specialist

The POS Desk Sales Specialist Associate

PayBright is a rapidly growing merchant services company serving businesses nationwide. We operate in a fast-moving, highly regulated environment where execution matters and details cannot slip.

We are hiring an Implementation and Integration Support Specialist on our POS Desk team. This position will run POS implementations from sale to go-live, making sure each merchant is set up with the right system and actually able to process.
This role is part project manager, part product expert - it will handle inbound questions, troubleshoot gaps, research new integration options, and ensure agents and merchants are using the right tools for their business. The right person will be able to evaluate business needs, recommend software and integrations, coordinate vendors and internal teams, and track every step of the rollout to keep deals moving and prevent issues.

Responsibilities:

• Lead discovery calls with merchants and agents to identify needs and recommend the right POS systems and integrations

• Take full ownership of implementation projects from kickoff to go-live, driving timelines and keeping every step on track

• Orchestrate seamless handoffs between PayBright, POS vendors, and internal teams to keep deals moving

• Oversee deployments end-to-end (menu builds, equipment, training, installation, and launch) and ensure nothing slips

• Serve as a go-to resource for agents, delivering fast, confident answers on POS solutions and integrations

• Maintain clean, accurate CRM data to ensure full visibility into pipeline and activity

• Build and continuously strengthen our internal database of POS integrations

• Enhance internal knowledge resources with real-world context and insights that improve team performance

• Partner closely with Applications and Technical teams to track progress and communicate implementation status

• Identify and evaluate new integration opportunities, including niche and vertical-specific solutions

• Review and assess integration requests from across the business with speed and precision

• Own reporting on POS and integration activity, ensuring data is accurate and actionable

• Stay ahead of PayBright’s product suite and the evolving integration landscape

• Act as a product expert, able to assist merchants with technical issues or challenges during onboarding

• Prepare clear, accurate documentation for agents and merchants to keep deals moving smoothly

• Deliver targeted product demos as needed to support deal momentum (less than 10% of time)

Requirements

Required Skills/Abilities:

• Assisting sales reps with technical questions during deals
• Preparing proposals or solution documentation
• Helping with merchant onboarding and account setup
• Managing implementation timelines
• Ensuring deals move smoothly through the sales pipeline.
• Strong communication skills - clear, direct, and professional
• Strong organization and time management - able to juggle multiple implementations at once
• Strong problem-solving ability - able to connect business needs to technical solutions
• Comfort working independently in a fast-paced environment
• Technical aptitude - able to quickly learn systems, tools, and integrations
• Solid understanding of how software system integrations (POS, payments, booking, etc.)
• Attention to detail and follow-through
• Ability to interact effectively with cross-functional teams, including Sales, Applications, and Technical Support

Education and Experience:

• Bachelor’s degree required
• 1 years of experience in customer service, technical support, or software/integration environments
• Experience in merchant services, payments, or POS systems preferred

Benefits:

• Medical insurance

• Dental insurance

• Vision insurance

• Paid time off

• Paid holidays

• 401(k) retirement plan with company match

Company Culture: At PayBright, we pride ourselves on honesty, tenacity, and reliability—values that guide everything we do. We hold ourselves to the highest standards, with a strong emphasis on clear, consistent communication and a relentless focus on execution. We’re driven by a passion for quality, with our success built on persistence, integrity, and a shared commitment to doing things the right way—delivering exceptional service and maintaining excellence across the board.

Equal Opportunity Statement:
PayBright provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This description is based on management’s assessment of the requirements and functions of the job as of the date this description was prepared. It is a general guideline for managers and employees, but it does not purport to be an exhaustive list of all of the elements of the job. Management reserves the right to modify the description at any time or to vary the duties and responsibilities of the job on a temporary or indefinite basis to meet production, scheduling, or staffing needs.

Education:

• Bachelor’s Degree Required
• Ability to Commute:

Schedule:

• M-F
• 4-day in-office, 1-day from-home hybrid work schedule.
• Raleigh, NC 27608: Relocate before starting work (Required)
• Work Location: 4-day in-office, 1-day from-home hybrid work schedule in Raleigh, NC 27608

Job Type: Full-time

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Education:

• Bachelor's (Required)

Experience:

• Sales : 3 years (Required)
• Hospitality: 2 years (Required)
• Financial services: 1 year (Required)
• Sales Skills: 2 years (Required)
• Technical Acumen : 2 years (Preferred)
• CRM systems Ticketing/support tools: 1 year (Required)
• Problem-solving and troubleshooting: 2 years (Required)

Work Location: Hybrid remote in Raleigh, NC 27612