What are the responsibilities and job description for the Hospital Manager - Des Moines, IA position at Pay It Forward II, PC?
Location: 4318 E. Army Post Road Des Moines, IA 50320 VCA Avondale Animal Hospital is seeking a Hospital Manager to lead our well-established practice in Des Moines, Iowa. About the Role and Job Responsibilities: As the Hospital Manager, you will play a vital role in ensuring the success of the hospital’s daily operations while fostering a positive, collaborative culture for our medical and support teams. This position is ideal for a motivated, people-focused leader who thrives in a fast-paced environment and enjoys both the strategic and hands-on sides of leadership. You will partner closely with the Medical Director and Regional Operation Director to drive operational excellence, client satisfaction, and team engagement—all while supporting VCA’s mission of delivering exceptional veterinary care to every pet and client, every time. Lead, develop, and support the veterinary, technical, and administrative teams to ensure quality patient care and outstanding client service. Collaborate with the Medical Director to establish goals, policies, and strategies that drive efficient and profitable hospital operations. Oversee recruitment, onboarding, performance reviews, coaching, and, when necessary, disciplinary actions in partnership with Regional Management. Review monthly P&L statements and partner with the Medical Director and Regional Operations team to identify opportunities for revenue growth and expense management. Participate in annual budget planning, forecasting, and capital expenditure discussions with home office and regional leadership. Demonstrate an “owner mentality” by modeling teamwork, accountability, and a hands-on approach to ensuring smooth daily hospital operations. Promote a culture focused on minimizing patient stress and enhancing the client experience through compassionate communication and care. Ensure accurate and up-to-date maintenance of medical and surgical records in compliance with VCA standards. Oversee the resolution of client concerns and medical complaints, ensuring issues are handled promptly and professionally. Positively represent the hospital and VCA within the veterinary community and local area, fostering trust and long-term relationships with clients and partners. What We’re Looking For: 2–3 years of customer service and financial budget management experience Strong leadership skills with the ability to coach, motivate, and develop a team Background in client service and people management—veterinary experience is a plus Knowledge of sales and marketing techniques Excellent verbal and written communication skills, with the ability to engage a diverse range of audiences and settings Professional demeanor and appearance, with exceptional interpersonal skills and a positive, team-oriented attitude Ability to prioritize, delegate, and manage multiple tasks in a fast-paced, ever-changing environment Benefits of joining the VCA Team! VCA offers a comprehensive benefits package to support the health, well-being, and professional development of its associates. Key benefits include: Mental Health: Access to the Lyra mental health platform, including up to 12 therapy sessions per year, guided self-care, and meditation resources. Full Healthcare: Comprehensive medical, dental, and vision insurance with HSA/FSA options, as well as fertility benefits. Paid Time Off: Paid vacation, sick, parental, and bereavement leave. Financial Support: 100% employer-paid short-term and long-term disability. Protection: Access to the Better Together Fund for crisis support in qualifying situations. Perks: Rabies prophylaxis vaccine and titer testing. Education: Continuing Education (CE) allowance for veterinarians and credentialed veterinary technicians, along with access to WOOF University®, which includes RACE-approved courses. Latest Tech & Innovation: Opportunities to work with the latest technology and programs that encourage innovation and creativity, such as VCA Next. Discounts: Discounted Low-Stress Handling, Fear Free, and AAFP Cat-Friendly certifications, along with VETGirl and VIN subscriptions. Freebies: Free NAVTA membership and a free subscription to Plumb’s. Programs: Leadership development and mentorship programs. Retirement: 401(k) retirement savings plan with increasing employer contribution. Full Coverage: 100% employer-paid professional liability coverage and life insurance coverage equal to one year’s salary. Pet Care Perks: Generous pet care discounts and VIP programs. Legal Resources: Access to legal resources for common legal services. Transfer Opportunities: Nationwide hospital transfer opportunities. We look forward to meeting you! Apply today! If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development). We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com. A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From primary care to emergency, urgent and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians – including 500 who are board-certified specialists – nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care. The future of veterinary medicine is in our hands. Join us.