What are the responsibilities and job description for the Pawtucket Red Sox Fan Services Representative position at Pawtucket Red Sox?
Location: Pawtucket, RI
Employment Type: Seasonal
Salary: Competitive
Responsibilities
Job Description
Basic Requirements/Qualifications:
Employment Type: Seasonal
Salary: Competitive
Responsibilities
Job Description
- Greet fans and provide them with McCoy Stadium information (directions, club history, policies and procedures, etc.)
- Address guests’ concerns, complaints and compliments in a professional and timely manner
- Ensure concerns are addressed and communicated to management
- Work closely with all other departments to resolve fan issues
- Provide excellent customer service to internal and external customers to ensure positive interaction as it relates to the fan experience
- Provide random acts of kindness for our guests, especially children and those visiting McCoy Stadium for special occasions to provide positive, lasting memories
- Perform related duties as assigned
Basic Requirements/Qualifications:
- High school diploma, GED or equivalent
- Experience in customer service
- Possess strong listening skills including the ability to empathize with our guests and people in our community
- Maintain a positive outlook that demonstrates approachability and friendliness
- Demonstrate excellent oral and written communication skills
- Possess excellent organizational record keeping and planning skills
- Proficiency with Microsoft Word, Excel and Outlook is a plus
- Ability to read and communicate effectively in English, multilingual is a plus (fluency in Spanish is preferred)
- Ability to stand for entire four (4) to seven (7) hour per shift; walk; reach with hands and arms and occasionally lifting up to 25 pounds
- Ability to work evenings, nights and holidays as needed