Office Assistant

Job Description

Title: Office Assistant

Job Summary: Provide assistance to customers, shelter personnel, and volunteers to the shelter.

Supervisor: Shelter Manager [In absence of Shelter Manager, Board President]

Qualifications: 2 years administrative experience including data base, record keeping, customer communication. 2 years customer service experience. Skills: Ability to work in a team and fast paced environment, ability to follow procedures and protocols, attention to detail and accuracy, highly organized, follows through and completes tasks efficiently. Animal experience a plus.

Duties:

• Treat all animals both on and off the job humanely. You are a representative of the PHS/PAWS even when not at work.
• Knows, understands, and follows ALL PHS/PAWS Standard Operating Procedures (SOP) and protocols including disease prevention, risk prevention, and safe animal handling.
• Greet guests professionally and ensure their interaction at PAWS is pleasant.
• Staff front desk and assist customers.
• Communicate with team members using walkie talkies to coordinate activities.
• Answer phone calls and email, respond to questions and follow through on requests.
• Check phones daily for messages, track, respond and/or route messages as appropriate.
• Initial and date all material: including phone messages, PetPoint forms and donations.
• Maintain record of all pet food and other in-kind or monetary donations and provide receipts.
• Enter records into PetPoint data base and keep maintained and up to date on a daily basis.
• Run PetPoint reports including vaccination schedule, foster occupancy, shelter occupancy, shelter length of stay.
• Photograph ALL individual animals upon intake in shelter.
• Assist with spay/neuter clinic paperwork and scheduling.
• Assist with/help coordinate animal transfers.
• Perform walk through of shelter to ensure all kennels and condos are labeled as appropriate and occupancy records (Daily Seating Chart) are correct.
• Participate in adoption process, process applications and perform reference check. Perform adoption interview in coordination with Animal Care Supervisor/Shelter Manager. All adoptions require two approvals.
• Process approved adoptions, stray surrenders, return to owners; collect, process, and record payments.
• Process purchases of “Littlest Pet Shop” and “Charm Trail”.
• Provide guidance and information to guests regarding Shelter Programs.
• Monitor visitors and volunteers as they enter and exit the facility, have them log in.
• Ensure all file cabinets, windows, doors and gates are locked upon leaving the shelter at end of day. Ensure all portable electronics (i.e. cameras, iPad, portable computers, etc.) are put away in locked file cabinet at end of day and donation jar is out of sight.
• Complies with directives from the Board of Directors.
• Works with Shelter Leadership to maintain a strategic planning process with long-range and/or short-range goals and objectives.
• Maintains a tidy, uncluttered work environment. Stocks and maintains Littlest petshop. Maintains office cleanliness including sweeping and mopping floor daily, and sanitizing surfaces. Contributes to cleaning shelter as required. Empty lobby trash daily. Processes deliveries promptly.
• Perform other duties as assigned.
• Subject to background check.

Job Type: Part-time

Pay: From $14.55 per hour

Expected hours: 10.0 – 25.0 per week

Work Location: In person

Salary : $15