What are the responsibilities and job description for the Customer Service Representative / Sales Coordinator position at Pawling Corporation?
Sales Coordinator
Pawling is seeking a full-time, detail-oriented Sales Coordinator to join our Customer Service department. This role serves as a vital link between our customers, outside sales representatives, and internal departments.
The Sales Coordinator manages the entire order lifecycle from initial inquiry to final delivery. This role requires clear communication and the ability to thrive in a fast-paced environment.
Key Responsibilities
- Order Management: Convert customer requests into corporate orders through the order entry process.
- Customer Support: Answer incoming calls and emails regarding inventory availability, order status, and proof of delivery.
- Problem Resolution: Investigate order errors, issue credits, and process Return Material Authorizations (RMAs).
- Sales Collaboration: Provide price or freight quotes, supply technical drawings, and follow up on quote status and negotiation opportunities.
- Product Consultation: Suggest alternative product solutions to customers based on thorough product knowledge.
- Operational Reporting: Maintain and manage backlog reports for open quotations and orders.
- Administration: Manage the accurate filing of records and perform other duties as assigned.
Requirements & Qualifications
- Education: High School Diploma or Associate's Degree.
- Experience: Previous experience in customer service or sales support is preferred.
- Technical Skills: Proficiency with Microsoft Outlook and general computer operations.
- Math Proficiency: Ability to calculate percentages, fractions, and square footage accurately.
- Soft Skills: Strong verbal/written communication, exceptional organization, and strict attention to detail.
Full Time: Monday - Friday 8am to 5pm
Pay: $18.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Experience:
- Customer service: 2 years (Preferred)
Work Location: In person
Salary : $18 - $22