What are the responsibilities and job description for the Call Center Agent position at Pawfect Shine?
Pawfect Shine is looking for a friendly and dependable Call Center Agent to assist customers with grooming appointments and general service questions. This entry-level position is ideal for someone who enjoys helping customers and communicating in a professional and welcoming manner.
- Answer incoming customer calls in a friendly and professional manner
- Assist customers with scheduling grooming appointments
- Confirm, update, and reschedule appointments
- Provide basic information about available grooming services
- Answer routine questions from pet owners
- Collect and confirm appointment information
- Communicate important customer information to the salon team
- Support other customer service responsibilities as needed
- High school diploma or equivalent preferred
- Clear and professional communication skills
- Friendly and patient personality
- Good listening and organizational skills
- Ability to manage multiple customer requests
- Comfortable speaking with pet owners
- Reliable and punctual
- $18$26 per hour, depending on experience
- Full-time, on-site position
- Paid training
- Supportive team environment
- Opportunities for professional growth and advancement
- Employee discounts on eligible services
Pawfect Shine is a professional pet grooming business focused on providing quality grooming services and a positive experience for pets and their owners. Our team values professionalism, cleanliness, safety, compassionate pet care, and excellent customer service.
Salary : $18 - $26