What are the responsibilities and job description for the Full Time Front Desk Staff position at Pavitt Health and Fitness?
Job Overview
We are seeking a dedicated and friendly Full Time Front Desk Staff member to join our team as a closer. Above all else, this role is essential in providing exceptional customer service. In addition, important tasks include managing membership services and ensuring smooth gym operations. The ideal candidate will have strong communication skills, proficiency with computer systems, and the ability to handle multiple responsibilities efficiently. This position offers an opportunity to work in a positive environment where customer service skills are highly valued, attention to detail, and multi-talking.
The hours range from a 3:30pm to a 4:30pm start until about 10:30pm and will occasionally be working alone.
Duties
- Greet members and potential members warmly, providing excellent customer service
- Manage multi-communication channels appropriately: phone, online communication, and in person
- Perform administrative tasks such as enrolling new members, updating existing member accounts, assisting with payments towards memberships
- Maintain a clean, stocked, and organized front desk area and overall gym facility
- Monitor chemical levels in hot tub and cold tub
- Provide customer support by addressing inquiries promptly and efficiently
- Snack bar and pro shop sales and smoothie preparation
- Towel washing and folding to ensure availability to members
Skills
- Proficiency with Microsoft Office Suite (Word, Excel) and Google Workspace tools
- Strong organizational skills with the ability to multitask effectively
- Excellent phone etiquette and customer service skills
- Office experience, including calendar management and data entry
- Clerical experience with attention to detail
- Ability to demonstrate strong time management skills and prioritize tasks efficiently
- Computer literacy with the ability to adapt to various office software systems
- Ability to adapt to new procedures
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
- Employee discount
- Paid time off
Work Location: In person
Salary : $18 - $22