Product Manager, Community Tools

Product Manager, Community Tools

About Pavilion

Pavilion is a premier global professional membership organization dedicated to the advancement and professional development of its members through executive education, peer-to-peer learning, robust training programs, and exclusive certification opportunities. Since our inception in 2016, we have grown to over 10,000 members worldwide, ranging from executive-level leaders to rising stars within go-to-market (GTM) organizations.

Pavilion University is the engine behind that mission — and we’re about to take it to the next level.

About the Role:

Pavilion is seeking a Product Manager, Community Tools to own and evolve the digital experiences that power our community — including Slack, our digital Member Hub, Pathfinder (our AI assistant), and the Resources Library.

It’s not just a community management role — it’s a product ownership role focused on designing, improving, and scaling the tools, systems, and experiences that enable Pavilion members to connect, learn, and grow together.

At its core, Pavilion exists to put the right people in the right rooms for the right conversations that power their careers.

This role is responsible for enabling that mission within our digital community — designing and maintaining the systems, structures, and governance that ensure our online spaces are organized, intuitive, and high-value for members.

This person will shape how thousands of Pavilion members experience belonging, recognition, and connection every day through our digital products.

Key Responsibilities:

Product Ownership

Own the roadmap, experience, and performance of Pavilion’s core community platforms — including Slack, Pathfinder, the Member Hub, and the Resources Library.

Design and maintain intuitive, high-signal structures across Slack and the Member Hub that make it easy for members to find the right conversations, people, and knowledge.

Develop scalable taxonomies and naming conventions for channels, topics, and resources to ensure consistency and discoverability.

Enhance Pathfinder’s capabilities and adoption by partnering with Tech & Ops to improve how members discover, share, and apply insights from Pavilion’s collective knowledge.

• Continuously evaluate and evolve community tools and workflows to reduce noise, increase engagement, and connect members to high-value content and peers.

Community Experience & Engagement

Define and track key community metrics (engagement, retention, NPS, active users, sentiment).

Lead member discovery through interviews, surveys, and listening sessions to inform roadmap and design decisions.

Collaborate with Marketing and Member Success to surface and celebrate member stories and achievements.

• Design and oversee recognition systems that highlight member contributions and reinforce Pavilion’s culture of learning and generosity.

Governance, Policy & Trust

Design and manage community moderation systems and Code of Conduct enforcement workflows.

• Handle manual enforcement (e.g., direct outreach to members for infractions) until automation is implemented.

Cross-Functional Collaboration

Partner with program leaders (Pavilion University, Chapters, etc.) to ensure consistent, effective use of community tools across Pavilion experiences.

• Collaborate with Marketing on amplification of community stories, recognition campaigns, and communications.

Analytics & Reporting

Define success metrics for community products, monitor performance, and make data-driven recommendations.

• Report regularly on community health, Pathfinder usage, and member sentiment trends.

You Might Be a Fit If You...

Have 5–8 years of experience in product management or a related product ownership role.

Have deep experience with community, social, or networked products — especially Slack-based communities or real-time messaging platforms.

Are highly member- and experience-oriented, with a passion for understanding human behavior in online communities.

Are data-fluent: comfortable defining metrics, analyzing engagement, and identifying actionable insights.

Have strong qualitative research skills — interviewing, synthesizing, and distilling feedback into clarity.

Are collaborative and diplomatic, with a proven ability to align cross-functional teams.

Have experience in trust & safety, moderation, or policy design.

Are equally comfortable thinking strategically and executing tactically.

• Thrive in ambiguity and love turning messy ecosystems into structured, scalable systems.

This is more than a job — it’s your chance to architect how the world’s top GTM leaders connect, collaborate, and grow together online.”