PavementSoft Partner Success Agent

Job Summary

Pave America is a national leader in asphalt and concrete services, built on a foundation of safety, integrity, accountability, and excellence. We believe in empowering our people, supporting our partners, and continuously improving how we serve our customers through technology and innovation.

The PavementSoft Partner Success Agent is a customer-facing support role focused on delivering exceptional service to our PavementSoft partners. This position serves as a trusted resource for users, helping them navigate the platform, resolve issues, and maximize the value of PavementSoft in their daily operations. The ideal candidate brings a strong paving industry background, technical aptitude, and a service-oriented mindset.

Essential Job Duties & Responsibilities

• Serve as the primary point of contact for PavementSoft partner support inquiries
• Provide timely, professional assistance via phone, email, and other communication channels
• Troubleshoot software issues and guide partners through system functionality and best practices
• Educate partners on PavementSoft features, workflows, and updates
• Collaborate with internal teams to escalate and resolve complex issues
• Document support cases, solutions, and feedback to support continuous improvement
• Travel occasionally to partner locations, training sessions, or company events (up to 25%)
• Represent Pave America’s values in every partner interaction
  
  

Qualifications (Experience, Education & Certifications, Key Attributes)

T o perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Minimum 3 years of experience in the paving industry
• Ability to work onsite in Warrenton, VA
• Strong customer service and communication skills
• Technologically savvy with the ability to quickly learn and support software platforms
• Willingness to travel up to 25% of the time
• Prior experience using or supporting PavementSoft
• Bilingual (Spanish preferred)
• Experience in customer support, partner success, or technical support roles
  
  

Core Competencies

• Professional, patient, and solutions-oriented
• Strong problem-solving and organizational skills
• Ability to explain technical concepts in a clear, user-friendly manner
• High level of accountability and follow-through
• Team-oriented with a positive, service-driven attitude
  
  

Physical Requirements : (Each to have one of the following based on the position: Never, Rarely, Occasionally, Constantly)

• Remaining in a stationary position, often standing or sitting for prolonged periods: Occasionally
• Moving about to accomplish tasks at a worksite or moving from one worksite to another: Constantly
• Moving self in different positions to accomplish tasks in various environments, such as stooping, kneeling, or crouching: Rarely
• Adjusting, moving and lifting objects in all directions: Rarely
• Talking and hearing to communicate with others: Constantly
• Seeing to perform job duties at close range, such as monitors or screens: Constantly
• Seeing to perform job duties at a distance, such as driving or operating equipment: Occasionally
• Repeating motions that may include the wrists, hands and/or fingers: Constantly
• Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like: Rarely
• Operating machinery and/or power tools: Rarely
• Operating motor vehicles or heavy equipment: Occasionally
• The ability to travel regionally or nationally: Occasionally
  
  

Physical Demands

• Sedentary work that primarily involves sitting/standing: Constantly
• Light work that includes moving objects up to 20 pounds: Occasionally
• Medium work that includes moving objects up to 50 pounds: Occasionally
• Heavy work that includes moving objects up to 100 pounds or more: Rarely
  
  

Working Conditions

• Low temperatures: Rarely
• High temperatures: Occasionally
• Outdoor elements such as precipitation and wind: Occasionally
• Noisy environments: Occasionally
• Hazardous conditions: Rarely
• Shift work, to include overnight work: Never
• Frequent overtime, including weekends: Never
• Office environment: Constantly
  
  

Pave America and it's companies offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

We are an Equal Opportunity Employer and comply with OFCCP regulations. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Pave America and it's companies promote a drug-free workplace. We will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries. In compliance with OFCCP requirements, we invite applicants to voluntarily self-identify their gender, race, and veteran status. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment.