What are the responsibilities and job description for the Studio Associate position at Pause Studio Buckhead?
COMPANY DESCRIPTION
Pause Studio is a modern recovery brand built to restore the human condition. Using cutting-edge technologies and age-old healing principles, Pause offers a place to relax, recharge, renew and ultimately resume life in a clearer, happier, healthier state of mind. Pause offers a wide array of science-backed wellness services such as flotation therapy, infrared sauna therapy, cold plunge, cryotherapy, LED light therapy, compression therapy, and IV vitamin infusion (drip) therapy – all designed to optimize rest and recovery, reduce stress, increase immunity, and promote self-care. Pause is redefining the spa industry and providing a space that is needed more than ever today.
SUMMARY/OBJECTIVE
Our Studio Associates are the resident experts and the key to our client experience as they play a pivotal role in sales, customer service and maintenance of the studio aesthetic. We want biohackers who love, see, experience and understand the benefits of our science-backed offerings, and are looking for a place to feel joy and pride as a result of helping people elevate their way of living. This Studio Associate job is an hourly position and is a great opportunity to learn a new industry, help launch new studios and become part of a rapidly emerging brand.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Ensure every client has an exceptional experience by warmly greeting customers, thoroughly explaining our services and answering questions—proactively building a positive relationship with every client
- Actively promote Pause services, memberships, and packages based upon the needs of the client and mastery of the Pause wellness philosophy.
- Assist in the management of our POS/appointment software.
- Maintain a high level of aesthetic throughout the studio by inspecting and cleaning our service rooms pre/post use. Maintain a high level of cleanliness through the studio including reception and restrooms.
REQUIRED EDUCATION AND EXPERIENCE
- One year of experience in fitness, wellness, customer service or related field
- Sales experience is a plus
- High school graduate or equivalent
ESSENTIAL SKILLS
- Strong customer service and troubleshooting skills
- Excellent communication skills
- Strategic Sales skills
- Highly organized and able to multi-task
- Time management skills
COMPETENCIES
- People lover
- Passionate about physical and mental fitness, wellness and recovery
- Manage a variety of responsibilities at the same time and achieve results on time
- Analyze in-studio sales opportunities and strategically execute following the Pause sales model
- Utilize considerable judgment, independent action and initiative to analyze and resolve problems and make or develop recommendations
- Demonstrate high levels of organization and attention to detail
- Multitask with ease in energy-filled, high-pressure environment
- Keep up-to-date on knowledge specific to Pause
- Demonstrate a willingness to take on new challenges, responsibilities, and assignments
PHYSICAL REQUIREMENTS/ENVIRONMENT
- Requires a wide range of constant physical activities, including but not limited to: sitting, standing, walking, bending, kneeling, twisting, pushing, pulling, and reaching.
- Frequent repetitive movements
- Requires close, distance, peripheral vision and depth perception
- Continuous exposure to moderate noise
- Frequent walking and standing on hard surfaces
- Frequent movement, lifting or carrying of weight up to 50 pounds
- Frequent use of chemicals, including solvents, lubricants, adhesives, paints, and cleaners
POSITION TYPE
- Must be willing to work some holidays
- Must be able to work Saturday and Sunday
- Must be able to work at least 16 hours/week
PAY
Up to $17/hour, plus bonus opportunities
PERKS
- Complimentary studio services, excluding medical
- Discount on medical services
- Discount on retail products
- Relaxing studio environment
- Flexible schedule
- Opportunities for growth within the company
OTHER DUTIES
- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.