Part-Time Studio Associate

Job description

COMPANY DESCRIPTION

Pause Studio is a modern recovery brand built to restore the human condition. Pause offers a wide array of science-backed wellness services such as flotation therapy, infrared sauna therapy, cold plunge, cryotherapy, LED light therapy, compression therapy, and IV vitamin infusion (drip) therapy – all designed to optimize rest and recovery, reduce stress, increase immunity, and promote self-care.

SUMMARY/OBJECTIVE

Our Studio Associates are the resident experts and the key to our client experience as they play a pivotal role in sales, customer service and maintenance of the studio aesthetic. We want biohackers who love, see, experience and understand the benefits of our science-backed offerings, and are looking for a place to feel joy and pride as a result of helping people elevate their way of living. This Studio Associate job is an hourly position and is a great opportunity to learn a new industry, help launch new studios and become part of a rapidly emerging wellness brand.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Deliver exceptional customer service and execute strong communication skills and a professional presence to colleagues and clients.
• Ensure the studio is consistently clean and presentable, including maintaining the reception area, restrooms, and all other spaces to uphold high cleanliness standards.
• Actively promote Pause services and packages by engaging with customers, tailoring recommendations to their needs, and applying the Pause wellness philosophy, while driving sales and upselling to meet or exceed revenue targets.
• Assist with studio outreach initiatives and events.
• Assist in the management of our point of sale/appointment software.
• Assist with social media content creation by capturing high-quality photos for various platforms.

REQUIREMENTS:

• Strong Communication Skills: Ability to engage with clients effectively, answer questions, and promote services clearly and confidently.
• Sales-Driven Mindset: Enthusiasm for meeting sales goals by recommending and upselling services/products based on customer needs.
• Customer Service Focus: A genuine desire to provide a positive experience for every client, maintaining professionalism and friendliness.
• Attention to Detail: Ensure the studio maintains a high standard of cleanliness and aesthetic by thoroughly inspecting and maintaining the reception area and service rooms before and after each use, keeping the entire space orderly and presentable.
• Team Player: Ability to work well with other team members to create a supportive and efficient environment.
• Basic Technical Skills: Comfortable using scheduling systems and managing social media content as needed.
• Flexibility: Ability to work morning, evenings, weekends, and holidays as required (rotation-based).

REQUIRED EDUCATION AND EXPERIENCE:

• High School graduate or equivalent.
• Previous Customer Service Experience: Prior experience in a client-facing role, preferably in a wellness, fitness, or retail environment.
• Sales Experience: Proven ability to meet sales goals and deliver an exceptional customer experience through personalized service and upselling.
• Experience in a Wellness or Spa Setting: Experience or familiarity with wellness services, such as saunas, cold therapy, or massage, is a plus.
• Social Media Management: Experience with social media content creation and engagement is beneficial for promoting the studio’s offerings.

ESSENTIAL SKILLS

• Customer Service Excellence: Ability to create a welcoming and supportive environment for all clients, responding to their needs and inquiries with professionalism and empathy.
• Sales and Upselling Abilities: Proficient in identifying customer needs and promoting services and products to meet sales targets while enhancing the client experience.
• Strong Communication: Effective verbal and written communication skills to engage with clients, explain services, and resolve any concerns with clarity.
• Attention to Detail: Keen eye for cleanliness, organization, and presentation, ensuring the studio maintains high aesthetic and operational standards.
• Problem-Solving: Ability to handle unexpected issues or client concerns with a calm, solution-oriented approach.
• Team Collaboration: Proven ability to work collaboratively with a team, supporting a positive and efficient workplace.
• Adaptability: Flexibility to handle a fast-paced environment, manage multiple tasks, and adapt to changes in scheduling or client needs.
• Technical Proficiency: Familiarity with scheduling software, point-of-sale systems, and basic social media content management.

COMPETENCIES

• Customer Focus: A commitment to providing outstanding service to clients and anticipating their needs, ensuring satisfaction and fostering loyalty.
• Sales Acumen: The ability to understand and meet sales goals by identifying opportunities to promote services, products, and packages that align with client needs.
• Teamwork: A collaborative approach to working with colleagues and management, contributing to a supportive, efficient, and positive work environment.
• Adaptability: Flexibility in handling a fast-paced work environment, adjusting to changes, and staying calm under pressure.
• Problem-Solving: Proactive in addressing issues or challenges that arise, and finding effective solutions quickly, ensuring a smooth and seamless client experience.
• Communication Proficiency: Strong verbal and written communication skills for effectively interacting with clients, team members, and management.
• Time Management: Ability to prioritize tasks effectively, ensuring that the studio runs smoothly and that clients are attended to promptly and professionally.
• Professionalism: Maintaining a professional demeanor, showing respect for others, and representing the studio's values in all interactions.
• Strong love of learning and coachability: Eager to learn and grow, receptive to feedback, and willing to be coached.

BENEFITS:

• Receive up to $1,000 worth in wellness services each month *excludes medical services
• Employee retail discount
• Employee discount for medical services
• Exclusive access to special discounts through our brand partnerships
• Training and development opportunities
• Opportunities for growth within the studios including management positions
• Mission-driven and values-oriented company

PHYSICAL REQUIREMENTS/ENVIRONMENT:

• Requires a wide range of constant physical activities, including but not limited to: sitting, standing, walking, bending, kneeling, twisting, pushing, pulling, and reaching
• Frequent repetitive movements.
• Requires close, distance, peripheral vision and depth perception
• Continuous exposure to moderate noise
• Frequent walking and standing on hard surfaces
• Frequent movement, lifting or carrying of weight up to 50 pounds
• Frequent use of chemicals, including solvents, lubricants, adhesives, paints, and cleaners

POSITION TYPE

Part-Time / Full-Time

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Type: Part-time

Pay: Up to $16.00 per hour

Expected hours: No less than 14 per week

Benefits:

• Employee discount
• Flexible schedule

Shift:

• Day shift
• Evening shift
• Morning shift

Ability to Commute:

• Marietta, GA 30062 (Required)

Work Location: In person

Job Type: Part-time

Pay: Up to $15.00 per hour

Benefits:

• Employee discount

Work Location: In person

Salary : $15 - $16