General Manager

COMPANY DESCRIPTION

Pause Castro is a modern wellness studio dedicated to restoring the human condition through a blend of cutting-edge technologies and ancient healing practices. We offer science-backed wellness modalities including flotation therapy, infrared sauna therapy, cold plunge, LED light therapy, compression therapy, and IV vitamin infusion. Our mission is to help clients relax, recharge, and renew, achieving a clearer, healthier, and more balanced state of mind. At Pause, we're redefining the wellness experience and creating a space that the world needs now more than ever.

POSITION OVERVIEW

We're seeking a dynamic General Manager to lead our team and drive Pause's mission forward. As the General Manager, you'll oversee day-to-day operations and sales, build a passionate team, and deliver exceptional client experiences. The ideal candidate is a strong leader with a passion for wellness, proven sales and management skills, and a commitment to operational excellence.

KEY RESPONSIBILITIES

Leadership & Team Management

• Recruit, train, and manage a motivated, high-performing team
• Foster a positive, collaborative culture that encourages staff development and accountability
• Conduct regular performance reviews, providing coaching and growth opportunities
• Oversee scheduling, timekeeping, and payroll to ensure accuracy and compliance with deadlines

Operational Management

• Oversee daily studio operations, ensuring the facility is clean, organized, and running smoothly
• Implement and enforce policies, procedures, and service standards to maintain high-quality experiences
• Manage inventory, procurement, and equipment maintenance, including preventative care and service agreements
• Ensure compliance with safety standards, including OSHA requirements, injury and illness prevention, and emergency preparedness; conduct safety training quarterly
• Review and respond to incident reports, following up with clients and team members as appropriate

Client Relations

• Deliver exceptional customer service, addressing inquiries, feedback, and concerns with care and urgency
• Develop strategies to increase client satisfaction, retention, and loyalty
• Resolve client concerns promptly and professionally, turning challenges into opportunities

Sales & Growth

• Drive in-studio sales, setting ambitious goals and coaching the team to convert new guests into members
• Manage promotional campaigns and loyalty programs to attract and retain clients
• Identify local growth opportunities by cultivating relationships with businesses, wellness professionals, and community organizations
• Stay current on all Pause services, products, and benefits to sell confidently with a service-first approach

Financial Oversight

• Develop and manage the studio budget, including revenue forecasting and cost control
• Track financial performance against sales targets, profit margins, and operational expense benchmarks
• Analyze financial reports and dashboards weekly to identify trends, improve efficiencies, and meet profitability goals

WHAT WE'RE LOOKING FOR

• Bachelor's degree or equivalent experience
• 3 years of management experience with direct team leadership; wellness, fitness, or hospitality background a plus
• Proven sales ability and a genuine service-first mindset
• Natural leader with a passion for motivating a team toward a shared goal and a talent for coaching
• Clear, warm, and direct communicator with both staff and clients
• Highly organized with sharp time management; able to juggle operations, people, and financials simultaneously
• Sound judgment and initiative; comfortable making decisions independently
• Collaborative by nature, with a talent for bringing people together around shared goals
• Hungry to learn, quick to adapt, and open to feedback
• Genuinely passionate about wellness and Pause's mission

PHYSICAL REQUIREMENTS/ENVIRONMENT 

• Requires a wide range of constant physical activities, including but not limited to: sitting, standing, walking, bending, kneeling, twisting, pushing, pulling, and reaching. 
• Frequent repetitive movements. 
• Continuous exposure to moderate noise. 
• Frequent walking and standing on hard surfaces. 
• Frequent movement, lifting or carrying of weight up to 50 pounds. 
• Frequent exposure to dust, chemicals, and cleaning solutions

This position may require occasional travel.

COMPENSATION

• Pay Range: $70,000 – $95,000 (Competitive base salary plus bonus plan)
• Unlimited access to free services (excluding medical) and 30-50% discounts on medical services and retail products. 
• 2 Weeks PTO in year one, with tenure-based increases
• Medical/Dental and Commuter Benefits

Pause Castro is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable law.

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.