Job Summary

The Inside Sales Representative is responsible for providing exceptional customer service by answering inbound calls, scheduling appointments, responding to customer inquiries, and handling service requests at Paul’s Termite & Pest Control, Inc. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to manage multiple tasks efficiently while delivering a superior customer experience.

Key Responsibilities

Customer Service:

• Make outbound calls to potential new customers.
• Answer inbound sales calls and respond to customer inquiries about new services in a professional, courteous manner.
• Schedule appointments for pest control services, ensuring accuracy in capturing customer information and service needs.
• Handle customer complaints or concerns, escalating issues to the Office Manager when necessary.
• Provide information about the company’s services, promotions, and policies to potential and existing customers.
• Follow up with customers after service to ensure satisfaction and address any concerns.
• The Inside Sales Representative will be back up to the Account Services Coordinators when available and as needed.

Data Entry & Documentation:

• Accurately enter and update customer information, service requests, and appointment details into the company’s CRM system.
• Maintain organized and up-to-date customer records and follow company protocols for data entry and management.
• Process service orders and prepare necessary documentation for the pest control technicians.

Problem Solving & Issue Resolution:

• Troubleshoot customer issues or questions regarding pest control services, providing accurate information and solutions.
• Collaborate with other departments to resolve customer service issues in a timely and efficient manner.
• Manage and prioritize multiple tasks, such as handling calls while entering data and resolving issues promptly.

Team Collaboration:

• Work closely with other call center representatives and the Office Manager to ensure smooth operations and a cohesive team environment.
• Participate in training sessions and team meetings to stay updated on company services, policies, and procedures.

Job Requirements

Education:

• High school diploma or equivalent (required).

Experience:

• At least two years of inside sales experience required.
• Proven ability to meet or exceed sales goals.
• Excellent verbal communication, listening, and customer service skills.
• Strong phone etiquette and the ability to build rapport with customers.
• Ability to overcome objections, negotiate, and close sales.
• Comfortable working in a fast-paced, goal-oriented environment.
• Strong organizational skills and attention to detail.
• Basic computer skills and the ability to learn company software and systems.
• Dependable, punctual, and professional.

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Skills & Abilities:

• Excellent verbal communication and active listening skills.
• Ability to multitask and handle high call volumes in a fast-paced environment.
• Strong organizational skills with attention to detail.
• Proficiency with CRM software and Microsoft Office Suite (Word, Excel).