What are the responsibilities and job description for the Director of Operations position at Pauline Grabowski & Associates?
Director of Office Operations – Multi-Location Oral Surgery Practice
We are seeking an experienced, hands-on Director of Office Operations to lead the day-to-day operations of our established, multi-location oral surgery practice.
Responsibilities
Oversee daily operations across both locations
Lead, support, and hold teams accountable
Manage staffing, scheduling, productivity, and workflow
Monitor KPIs and identify opportunities for improvement
Coach employees and address performance or operational issues
Maintain consistent policies and standards across locations
Continuously improve efficiency and the patient experience
Support marketing, referral relationships, and practice events
Communicate regularly with practice ownership on performance and priorities
Qualifications
Dental or healthcare management experience strongly preferred
Proven leadership and team-management experience
Strong organizational, communication, and problem-solving skills
Comfortable managing multiple locations and priorities
Experience with KPIs and practice performance metrics
We are looking for a dependable, motivated leader who takes ownership, develops strong teams, and is always looking for ways to improve the practice and patient experience.