What are the responsibilities and job description for the Service Writer position at Paul Thigpen Ford of Waynesboro?
Service Writer / Service Advisor
We’re looking for an experienced, customer-focused Service Writer to join our growing team. The ideal candidate is a skilled communicator with a passion for delivering exceptional customer service and a strong understanding of automotive repair processes. If you thrive in a fast-paced environment and enjoy helping customers care for their vehicles, we want to hear from you!
What You’ll Do
- Greet customers and assess their vehicle service and repair needs
- Communicate clearly and professionally about repair recommendations, costs, and timelines
- Build and maintain lasting relationships with customers to drive satisfaction and retention
- Coordinate repair orders between customers, technicians, and the parts department
- Monitor repair progress and provide frequent updates to customers
- Ensure proper documentation and adherence to dealership and manufacturer standards
- Maintain the company’s reputation for integrity, professionalism, and quality service
- Support dealership profitability by maximizing sales opportunities and executing promotions
- Oversee technician efficiency, job completion times, and quality control standards
- Participate in the continuous improvement of service department procedures and operations
What We’re Looking For
- Proven automotive service advisor or writer experience required
- Excellent customer service, communication, and organizational skills
- Ability to multitask and perform effectively in a fast-paced environment
- High school diploma or equivalent required; additional training in service advising, customer satisfaction, or quality control preferred
- Proficient in computer systems and service management software
- Detail-oriented with strong time-management skills
- Valid driver’s license with a clean driving record
Why You’ll Love Working with Us
- Competitive Pay Plan – Salary plus bonus and commission opportunities
- Career Growth – Ongoing training and advancement from within
- Positive, Professional Environment – Supportive team focused on customer satisfaction
- Company-Provided Training – Continuous education and skill development
- Fast-Paced, Rewarding Workplace – Every day brings new challenges and opportunities
- Comprehensive Benefits – Health, Dental, and Vision insurance
- Work Location: One dealership location
Our Commitment to Diversity
We are an equal opportunity employer and prohibit discrimination or harassment of any kind. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.