What are the responsibilities and job description for the Parts Counter Associate position at Paul Thigpen Ford Lincoln?
Parts Counter Associate
We’re looking for an experienced and customer-focused Parts Counter Associate to join our growing automotive group. If you have solid knowledge of automotive parts and repair — along with a passion for providing exceptional customer service — this is the perfect opportunity to grow your career with a respected and expanding organization.
What You’ll Do
- Provide outstanding customer service to retail and internal service department customers
- Accurately identify and source automotive parts to meet customer and technician needs
- Communicate effectively with customers and team members regarding parts availability, pricing, and timelines
- Maintain proper inventory levels, track special orders, and ensure timely fulfillment
- Collaborate with the Service Department to ensure efficient workflow and customer satisfaction
- Assist in managing parts displays, labeling, and organization for optimal efficiency
- Adhere to dealership policies, manufacturer guidelines, and safety standards
What We’re Looking For
- Proven automotive parts counter or related experience preferred
- Strong understanding of automotive repair and maintenance fundamentals
- Superior customer service and communication skills
- Proficiency with computers and parts lookup systems
- Fast learner with strong organizational and multitasking abilities
- Team-oriented, dependable, and detail-focused
- High school diploma or equivalent required
- Valid driver’s license and clean driving record
Why You’ll Love Working with Us
- Competitive Pay Plan – Based on experience, with bonus and commission opportunities
- Career Growth – Ongoing training and advancement from within
- Positive, Professional Environment – Team-oriented workplace focused on excellence
- Company-Provided Training – Learn the latest systems and inventory management tools
- Fast-Paced, Rewarding Culture – Be part of a dynamic and supportive team
- Comprehensive Benefits – Health, Dental, and Vision insurance
- Work Location: One dealership location
Our Commitment to Diversity
We are an equal opportunity employer and prohibit discrimination or harassment of any kind. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.