What are the responsibilities and job description for the Customer Service Representative position at Paul The Plumber, LLC?
Position: Customer Service Representative
Salary Range: $18-$22 hourly
Location: Derry, New Hampshire
Schedule: Monday-Friday, 7:30am-4:30pm
We are looking to add a Customer Service Representative to our expanding office team supporting our industry professionals. Our Customer Service Representatives work directly with our customers over the phone to set up appointments, answer their questions, and coordinate their needed services. Here at Paul the Plumber LLC, our employees are valued for their skillset, rewarded for their hard work, and encouraged to grow to their fullest potential.
Essential Job Duties:
Paul the Plumber LLC has been servicing New Hampshire with a smile since 2002. Paul the Plumber LLC offers residential services in plumbing, HVAC, electric, drain cleaning, and water filtration. We service Hillsborough, Rockingham, Merrimack, and Strafford counties with fully equipped vehicles to service all needs. We believe our success has come from providing our customers with full transparency, honest recommendations, and peace of mind.
"We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status."
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Salary Range: $18-$22 hourly
Location: Derry, New Hampshire
Schedule: Monday-Friday, 7:30am-4:30pm
We are looking to add a Customer Service Representative to our expanding office team supporting our industry professionals. Our Customer Service Representatives work directly with our customers over the phone to set up appointments, answer their questions, and coordinate their needed services. Here at Paul the Plumber LLC, our employees are valued for their skillset, rewarded for their hard work, and encouraged to grow to their fullest potential.
Essential Job Duties:
- Serve as the primary point of contact for incoming customer calls, emails, and messages
- Schedule service appointments for plumbing, HVAC, and electrical services
- Provide accurate information and guidance regarding services, pricing, and company policies
- Maintain customer records and update the company’s database with accurate information
- Collaborate closely with technicians and dispatchers to coordinate service calls and ensure smooth operations
- Upsell additional services or maintenance plans to customers based on their needs
- Occasional on-call services
- Highschool diploma or equivalent
- A minimum of 1 year experience in a customer service role
- Strong communication skills both verbal and written
- Proficiency using customer service software and other computer applications
- Sound problem solving and de-escalation skills
- Excellent organizational and multitasking abilities
- Authorization to work in the US
- Employer paid medical, dental, and vision insurance for employees
- Employer paid short term disability, long term disability, and group life insurance
- Accident, hospital, cancer, and critical illness supplemental insurance
- 401k with company match
- Paid holidays, personal time, and vacation time after 6 months of employment
- Monthly SPIFF and annual bonus opportunities
Paul the Plumber LLC has been servicing New Hampshire with a smile since 2002. Paul the Plumber LLC offers residential services in plumbing, HVAC, electric, drain cleaning, and water filtration. We service Hillsborough, Rockingham, Merrimack, and Strafford counties with fully equipped vehicles to service all needs. We believe our success has come from providing our customers with full transparency, honest recommendations, and peace of mind.
"We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status."
Powered by JazzHR
HrwrHpMVCB
Salary : $18 - $22