Clinical Case Manager

Job Overview

The Case Manager is a vital member of the Paul's Place team. This position works intensively with guests accessing Paul's Place's programs and services to support self-sustainability through a trauma-informed care approach. The Case Manager provides crisis intervention, service navigation, referrals, and individual goal planning to support and stabilize individuals and families who are at risk or in crisis.

The Case Manager reports to the Director of Case Management.

Duties and Responsibilities:

• Work one-on-one with guests to provide case management support to include, but not limited to the following: Assess guests for service referrals and benefits; complete self-sufficiency assessments, assist in developing individual goal plans; coordinate care and referrals; offer crisis intervention; advocate for the needs of the guests and help foster self-advocacy
• Connect unstably housed guests with housing opportunities
• Assist guests with increasing income through benefit acquisition/employment
• Collaborate with all departments and staff of Paul's Place in an effort to coordinate services; facilitate case conferences and coordinate care for guests enrolled in Paul's Place programs
• Document and manage case files in accordance with Paul's Place policies and protocols; complete administrative data entry related to case management programs in Efforts to Outcomes (ETO) and Google Drive
• Navigate guest conflict through de-escalation techniques
• Develop a network of community providers that share similar goals; attend community and agency meetings; represent Paul's Place in inter-agency meetings and activities
• Participate in Paul's Place committees, advocacy efforts, and support internal dashboard outputs and outcomes
• Conduct outreach in Baltimore City to promote Paul's Place, further the mission, and engage new participants and community supports
• Support Paul's Place team and events as needed

Supervisory Responsibilities

Case Manager may have the opportunity to directly supervise up to two social work interns during the academic year. They are responsible for providing weekly supervision and managing tasks and projects. Other supervisory opportunities can arise through community partnerships and volunteers.

Work Schedule

This is a 40 hour per week, exempt position. The hours and Monday - Friday 8:30 a.m. - 4:30 p.m. Evening and weekend hours may occasionally be required.

Education

Master of Social Work required.

Licensed Social Worker in the State of Maryland (LMSW) preferred.

Experience

At least 2 years of case management experience required.

Experience and comfort working with diverse and vulnerable populations in a community-based setting.

Knowledge of Baltimore City services.

Computer Skills

To perform this job successfully, an individual should have knowledge of Microsoft Office Suite and Google Drive. Familiarity with ETO software and Coordinated Access is a plus.

Pay: $55,000.00 - $65,000.00 per year