What are the responsibilities and job description for the Front Desk Coordinator position at Paul Mitchell?
Temple Annapolis, a Paul Mitchell Partner School, is seeking a part-time qualified Service Desk Coordinator to join our team! With over one hundred schools nationwide, Paul Mitchell Schools is growing faster than ever. You must be able to work 3-4 nights and some day hours.
NO WEEKENDS NEEDED!!!
The Service Desk Coordinator is professional and has sales and service experience, plus basic guest service and communication skills. Must have basic computer software and telephone skills. The Service Desk Coordinator's objective is to create an extraordinary experience for service guests, prospective Future Professionals, and all other school guests. He or she also mentors Future Professionals in guest service. He or she follows all service desk systems to guide and support a smooth guest service flow in the clinic classroom.
What We Are Looking For
The ideal candidate will have successful sales experience and guest service experience. Must be self-motivated to set, meet, and exceed goals, as well as inspire and inspect. This position requires experience in positive and effective communication, customer service resolution, teamwork, and beauty product sales.
Skills/Competencies Required:
- Experience in guest service
- Excellent organization, coaching, and communication skills
- Skills in supervision, teamwork, documentation, and return on investment
- Solid work history with verifiable references
- Passion for the beauty industry
- Honesty and professionalis
- Experience in handling high-volume phone calls preferred
The Temple Annapolis is an equal opportunity employer.