What are the responsibilities and job description for the Service Desk Coordinator position at Paul Mitchell the School Raleigh?
We are seeking to fill: Part time position /Evening Shifts
Job Description
Whether you're talking about excellence in education or the number one brand of professional beauty products, we believe there's no name more respected in the beauty industry than Paul Mitchell! Not only do we offer an education second to none, we also make time for personal and communal growth through opportunities such as FUNraising monthly team trainings, student clubs and activities, fashion shows, photo shoots and much more.Paul Mitchell the School Raleigh is seeking a qualified professional to join our family as Service Desk Coordinator.Service Desk Coordinator's Role:The ideal candidate has sales, service, and basic guest service experience. This person creates an extraordinary experience for service guests and prospective Future Professionals who contact via telephone, social media, or e-mail. He or she feels confident in making professional recommendations to all service guests.Essential Functions include:-Provide a great first impression of the school and accommodate all guests using proper dialogue.-Resolve service guest challenges promptly and efficiently using documentation procedures.-Follow the service systems with the Future Professionals and service guests during the check-in and checkout process.-Confirm reservations in advance and make new guest service reservation follow-up calls.-Proficient in Millennium appointment scheduling, and basic sales and service functions.-Follow the daily opening and closing procedures and balancing the cash drawer.-Must attend the scheduled team training and monthly Town Hall meetings.
*This position requires a high level of commitment and the ability to multi-task essential duties effectively, especially during peak sales times throughout the day.**Work is performed in an indoor environment and requires frequent standing, bending, walking,repetitive motion, and vision to monitor.Paul Mitchell the School Raleigh is an equal opportunity employer.
NOTICE OF JEANNE CLERY DISCLOSURE OF CAMPUS SECURITY POLICY AND CAMPUS CRIME STATISTICS ACT.
The school's Campus Crime and Security Report (also known as the Annual Security Report) includes essential information such as crime statistics from the previous three years, specific safety and security policies, and details on how the Paul Mitchell the School Raleigh provides timely warnings about Clery crimes that pose an immediate threat to students and employees. This report is available at https://paul-mitchell-schools-website-lightsail.s3.amazonaws.com/uploads/sites/196/Raleigh-Campus-Safety-and-Security-Policy-09-23.pdf
NOTICE OF NONDISCRIMINATION
Paul Mitchell the School Raleigh does not discriminate on the basis of protected class status, including sex and prohibits sex discrimination in any education program or activity that it operates as required by Title IX and its regulations, including in admission and employment.
Inquiries about Title IX may be referred to the school’s Title IX Coordinator, the US Department of Civil Rights, or both. The school’s Title IX Coordinator is:
Chauntay Green, 8551 Glenwood Ave Raleigh NC 27612, chauntay@raleigh.paulmitchell.edu, and 919 789-4500
The school’s Protected Class Non-Discrimination Policy and Grievance Procedures can be located here https://catalog.raleigh.paulmitchell.edu/protected-class-nondiscrimination-policy-and-procedures-35
To report information about conduct that may constitute sex discrimination or make a complaint of sex discrimination under Title IX, please contact the Title IX Coordinator through one of the above methods Chauntay Green, 8551 Glenwood Ave Raleigh NC 27612, chauntay@raleigh.paulmitchell.edu, and 919 789-4500
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- Paid time off
Work Location: In person
Salary : $15